Why Do Call Centers Need Predictive Auto Dialer?
In today’s digital world time is money while speed and efficiency are considered highly important factors for success. Likewise, customer service has experienced significant transformation, therefore it would not be surprising at all why businesses are looking for ways to reduce wasted time and meet the increasing demands of customers. Predictive Auto Dialer by CherryBerry UCM is an essential tool introduced to streamline workflow in call centers. According to an estimate, the global market of predictive dialer technology is likely to cross 12.19 billion dollars by 2028. It can also enable your call center agents to improve efficiency and enhance productivity.
Importance of Automated Predictive Dialer
A predictive dialer improves the process of outbound calling and also keeps the target audience engaged. This technology allows call centre agents to easily manage their outbound calling campaigns and gear up with scaling communication in today’s competitive and highly connected world. It can reduce costs, increase sales and easily scale. The call centers that deal with lead generation or outbound sales, investing in predictive dialer technology can prove beneficial. This system dials the contact lists automatically, can predict the availability of leads through an algorithm and connects the answered calls to available agents.
Top Advantages of Predictive Dialers for Call Centers
1. Boost Productivity & Sales
This automated dialer is a valuable asset of any call center. It uses an algorithm to determine call duration and based on this information assigns the call to a particular agent. The Predictive Auto Dialer is an effective solution to boost your business profit even during competitive conditions. This is because it reduces repetitive work and increases your agents’ performance. Likewise, they allow call centers to make calls at once which increases the talk time of your agents leading to the improved overall efficiency of your call center.
2. Smarter Lead Generation Process
This dialer contains many automated features including call logging, call recording and others that save your agents time which they can invest to handle strong leads and close more sales deals. A predictive dialer empowers your agents to communicate with leads more efficiently to generate more qualified ones. Moreover, the self-service options automatically collect information while increased call connections help to generate business leads. This system also allows the importing of contacts from different sources to streamline lead management processes and boost conversions.
3. Reduces Operational Cost
As these cloud-based dialers improve sales, lowering operational costs is another significant benefit. In addition, the integration of a predictive dialer with CRM can also increase your agents’ productivity and business profits. Call center managers can monitor the way their agents perform. They can whisper or snoop into a live call to help their agents or evaluate call quality.
4. Lower Agents’ Idle Time
Dialing numbers from the contact list manually and waiting to connect the call is a very time-consuming process. Your agents’ time can be wasted listening to busy tones, answering machines and disconnected calls. Predictive dialers can detect productive and unproductive numbers and route the connected calls after determining the agent’s availability.
The Bottom Line
Overall, Predictive Auto Dialer makes your agents more productive by connecting to as many leads as possible simultaneously. This dialer is very useful to enhance the efficiency of outbound call processes and streamline outbound communication. Due to all these reasons, it would be worth considering investing in CherryBerry UCM predictive dialing system to run your business smoother than ever. Contact our experts today for better lead management, increase your sales and lead generation efforts and improve customer service.