What is Auto Dialer Software for Call Center?
Businesses all across the globe are struggling hard to maintain good relationships with their existing, new and potential customers for different reasons like product promotion, customer service support, market surveys and much more. In inbound and outbound call centers, an agent speaks up with the customers to address their issues efficiently or to make outbound sales. Auto Dialer Software for Call Center is a cloud-based technology designed to automatically dial contact numbers and initiate the call as soon as the previous call ends. Today, these dialers have become an integral part of outbound call centers to reduce the agent’s idle time and increase productivity. Besides this, this technology ensures workforce management and streamlines call-related processes. Let’s have a look at different types of auto-dialers and their differences.
Types of Dialers – What’s the Difference
Though different types of auto dialers are available in the market, all of them are designed to reach customers easily. That is why it is important for businesses to choose the right dialer to meet their call center needs. For instance, auto-dialers automate the process of dialing numbers to make sales calls, appointment settings and more. They also empower your agents to spend their time improving conversations with customers and less time dialing numbers. Here are a few other types of dialers available in the market.
1. Power Dialer
This dialer follows the ‘one call at a time’ rule as it dials the next number from the contact list after the completion of the previous call. Power dialers are suitable for companies having a low call volume or for enterprises that prioritize quality of services over productivity. However, your sales agent may have to wait in between calls which increases idle time.
2. Preview Dialer
With a preview dialer, agents can manage their calls quickly and get prepared for the next call. They can see the next caller’s information before and during the call to offer personalized interaction. Additionally, call center agents don’t have any hassle of dialing phone numbers manually so they can spend more time on calls. Such dialers are really helpful in managing complex sales interactions. This is because they offer an overview of customers’ previous history and contact information.
3. Progressive Dialer
It automates the process of dialling numbers in outbound phone calls to free up agents’ fatigue and the hassle of dialing numbers manually. This technology serves as a middle ground between predictive dialing and manual dialing processes. Several technologies in this dialer allow automatic calling like automatic call distribution, interactive voice response and more. Progressive dialers also allow call center agents to initiate calls automatically without manual dialing and focus only on customer service.
4. Predictive Dialer
This advanced outbound calling system uses machine learning algorithms to enhance call center efficiency. It can predict the availability of human agents for the next call. Its ability to forecast the response time of a call sets it apart from other types of dialers. It also ensures your agents only answer those calls answered by customers, not the ones that go unanswered. This results in less idle time and decreases the likelihood of losing leads.
Final Thoughts
Auto Dialer Software for Call Center speeds up your outbound calling processes and enhances your agent efficiency. Different auto dialers allow agents and sales teams to focus on more important tasks and increase sales conversion. With these solutions, companies can also drastically reduce the chances of missing out on potential leads. Meanwhile, call center administration can keep an eye on their agent’s performance through call recordings and ensure the provision of quality services. Contact Cherry Berry UCM today to achieve your outbound calling goals successfully and run outbound marketing campaigns efficiently.
