Why Does Your Business Need VoIP PBX Solutions?
Today, increased product offerings and growing communication needs have made business operations more complex, leading to new management and communication challenges. Companies are looking for solutions that streamline business communication at minimal costs ensuring efficiency and reliability. This is where VoIP PBX Solutions comes in as a game-changing option that allows communication over internet connections replacing wired phone systems. The best part of these solutions is that they offer easy scalability and increased data security. Let’s dive deep into the important features of this technology and its benefits for your business.
Understanding VoIP-Based PBX Solutions
VoIP and PBX are business phone systems designed to achieve the same end goal, to initiate and receive business calls. The differences between these two terminologies lie in the way, they work and their pros and cons.
1. PBX Systems
PBX is a landline phone system that keeps all the office desk phones connected to make internal and external calls consisting of several useful features not available on traditional systems like IVR and call transfer. Though considered secure and reliable for high-quality calls, companies need significant setup and maintenance costs. An expert IT professional is also required to maintain and update the system.
2. VoIP Solutions
The term VoIP is a short form of voice-over-internet protocol. This system converts analogue calls into IP packets using internet technology and has evolved recently in phone systems. The good thing about the latest VoIP systems is that they are highly flexible, easily scalable and less expensive than traditional or on-premises PBX systems. However, internet disruptions or outages can affect the call quality so a strong internet is required to ensure quality sound during calls.
3. VoIP PBX Systems
Although VoIP-based phone systems work freely over the internet without PBX phone systems, they need active internet and phones to work. Service providers offer solutions for businesses that function without on-site PBX systems. Still, on-premises VoIP PBX solutions depend on PBX to work efficiently. In this situation, the system is not connected with PBX through traditional copper wiring but is connected through an internet connection maintained by service providers. Latest VoIP-based PBX solutions have changed the game as they are compatible with softphones and SIP phones transmitting phone calls through IP networks rather than wired systems.
Hosted Vs. On-Premises VoIP PBX: Which is Best?
Hosted solutions are much easier to implement for businesses that need IP phones, data networks for voice traffic and high-speed internet connection. The solutions are hosted in the cloud so it does not involve complex setup or installation. These solutions are important for companies that lack in-house expertise. Conversely, when it comes to on-premises VoIP solutions, companies have to maintain their voice network and invest in infrastructure and services. However, they give you much control of your business data and keep sensitive information secure.
Which Components Enhance Your Business Communication? Top Features
1. Call Routing
This feature allows your teams to direct calls to a particular department, extension or person. The system does this following a pre-defined criteria set by the users. It further improves your customer service experience and reduces wait times.
2. Call Transfer or Forwarding
You can automate forwarding incoming calls to alternative agents or sales reps when unavailable or busy to avoid missing important calls. Likewise, your sales reps can transfer calls to other extensions or departments to offer quality services.
3. Auto Attendant
It is an automated answering service that routes incoming calls to the right person or department and works like IVR technology that depends on keypad input. Your callers can easily navigate through the desired department without the interference of the live operator even during close business hours.
4. IVR Technology
Interactive voice response features boost your business efficiency, save time and money and ensure high-speed connectivity. Your callers can interact with the phone system to check account balances or schedule appointments through touch-tone input.
5. Call Recording
Companies can record the conversations between clients and sales reps for quality assurance and training purposes. They can use the recordings to train new teams, review client needs and enhance their business performance.
6. Conference Calling
This important feature promotes a collaborative work environment and offers a unified communication experience. Your teams can connect on audio and video conference calls, share their ideas and stay on the same page about business issues.
7. CRM Integration
Cloud-based VoIP PBX Solutions can be integrated easily with other systems and business apps. For instance, companies can enhance their team efficiency by integrating the system with a CRM system that keeps them well updated about caller information and enables them to provide personalised interactions.
How VoIP Systems Streamline Communication? Top Advantages
1. Provide Easy Scalability
Companies need scalable solutions to expand, grow or change. However, traditional phone systems offer less flexibility than the latest VoIP and easily scale as your business grows without significant investments. These seamless solutions empower companies to add or remove extensions or softphones and pay for only what they need.
2. Allow Hassle-Free Installation
Companies can easily install VoIP systems and maintain them without tech-savvy professionals. They can add users or make required changes within no time. It has become possible to manage your VoIP systems from your smartphones.
3. Less Expensive Solution
The latest VoIP PBX Solutions are wise investments and cost-efficient solutions because you do not need on-site copper wired phone systems that reduce overall 65% of your business costs. Less hardware involvement means fewer operational costs for setup, installation and maintenance. Calls over the internet are a cheap communication solution.
4. Provide Mobility, Reliability & Simplicity
If you think that you cannot place or receive calls during downtime, it is not so. Thanks to call forwarding features that allow you to continue your business operations even during weather disturbances or power outages. In addition, your teams can easily make VoIP calls anywhere on their internet-connected smartphones and use the same features your in-house teams use.
5. Facilitate Remote Teams
Remote working has become a norm and VoIP systems also provide this facility to your remote teams. The systems remain available so your teams can collaborate or access all the features and functionalities at home, office or on the go. However, they should have an active internet connection.
The Bottom Line
Ultimately, businesses seeking to upgrade their voice communication network to streamline internal and external business communication have two choices, hosted VoIP PBX Solutions or on-premises solutions. CherryBerry UCM experts can provide the right solutions enabling you to meet your business communication needs with minimal costs and effort. Contact our experts today to ensure excellence in business communication within and beyond the organisation.
