Overview of VoIP PBX Hosted
Nowadays, modern businesses continue to shift towards less hardware use with softphones being used in place of desk phones. They are upgrading from traditional PBXs to the latest VoIP PBX Hosted to connect with clients and agents around the globe using nothing but only an internet connection. This cloud-based telephony system does not require much maintenance or overhead costs. Instead, a trusted VoIP service provider hosts the system on its server. Being cloud-based, it is also sometimes referred to as cloud PBX wherein all call activities, whether incoming or outgoing, occur through the internet connection.
Cloud-Hosted PBX Vs. Traditional PBX – What’s the Difference?
A hosted PBX allows your agents to work remotely and make use of their business phone numbers from anywhere. Though VoIP PBX systems sound hard to set up but, they are simple to use and your teams can easily install them. In comparison, legacy systems offer less functionality. Hosted PBX does not have any significant upfront costs like traditional; PBX in which no internet usage is involved. They also need no maintenance as required in the traditional PBX systems. Moreover, companies have to manage the infrastructure of their own in outdated systems but this is not the case with modern technology.
Which Type of PBX is Best For Modern Businesses?
As a cloud PBX does not need any additional hardware and software to make phone calls so, it is more suitable for modern businesses. The technical difference between traditional and modern PBX is the way call data is transmitted over the internet. Moreover, a third-party service provider manages on-premises hosted PBX that offers flexibility and room for growth for businesses that want to scale up. Conversely, traditional PBX restricts long-distance calls and receives upgrades rarely. Though both traditional and latest PBX systems have their advantages and disadvantages, the latest systems are quite suitable for businesses today.
How a Hosted PBX is Beneficial for Businesses?
1. Support Remote Employees
VoIP PBX Hosted provide a wealth of features so small and growing companies are moving to the technology due to the flexibility it offers for remote employees. Through Voice over Internet Protocol solution, agents can forward incoming calls to any device through an application. They can directly place calls from their cell phones, laptops or any internet-connected device anywhere. It helps businesses accomplish something that a traditional PBX can never offer.
2. Requires Minimal Maintenance
Another important reason to invest in hosted PBX is that you can easily set up or maintain the system. In the traditional PBX, companies need to have a full-time employee, trained on the system, to make any significant changes or manage issues. With a cloud-hosted system, you do not need to manage these issues as your service provider manages all of these problems. That is why companies can save a significant amount in terms of IT budget.
3. Offer On-Demand Customization & Flexibility
Using the latest PBX solutions, companies can easily change their call settings quickly. Likewise, your agents can log in to any device and route or forward calls to any device. With cloud-based PBX companies can access various features like conference calls, call forwarding, voicemail or caller ID etc. Shortly, a cloud-hosted PBX gives total control of the calls in the hands of users.
Conclusion: Upgrade to Hosted PBX Today
Not all cloud PBX systems offer the same functionality that aligns with your business goals. Thus, before implementing a VoIP system, view your business requirements and compare it with VoIP features. CherryBerry UCM ranks as a trusted business phone service that offers easy-to-use VoIP PBX Hosted with unrivalled reliability. Contact our experts today to keep up your phone systems with the change.