What are VoIP PBX Solutions? Features & Benefits Explained
Why Does Your Business Need VoIP PBX Solutions?
Today, increased product offerings and growing communication needs have made business operations more complex, leading to new management and communication challenges. Companies are looking for solutions that streamline business communication at minimal costs ensuring efficiency and reliability. This is where VoIP PBX Solutions comes in as a game-changing option that allows communication over internet connections replacing wired phone systems. The best part of these solutions is that they offer easy scalability and increased data security. Let’s dive deep into the important features of this technology and its benefits for your business.
Understanding VoIP-Based PBX Solutions
VoIP and PBX are business phone systems designed to achieve the same end goal, to initiate and receive business calls. The differences between these two terminologies lie in the way, they work and their pros and cons.
1. PBX Systems
PBX is a landline phone system that keeps all the office desk phones connected to make internal and external calls consisting of several useful features not available on traditional systems like IVR and call transfer. Though considered secure and reliable for high-quality calls, companies need significant setup and maintenance costs. An expert IT professional is also required to maintain and update the system.
2. VoIP Solutions
The term VoIP is a short form of voice-over-internet protocol. This system converts analogue calls into IP packets using internet technology and has evolved recently in phone systems. The good thing about the latest VoIP systems is that they are highly flexible, easily scalable and less expensive than traditional or on-premises PBX systems. However, internet disruptions or outages can affect the call quality so a strong internet is required to ensure quality sound during calls.
3. VoIP PBX Systems
Although VoIP-based phone systems work freely over the internet without PBX phone systems, they need active internet and phones to work. Service providers offer solutions for businesses that function without on-site PBX systems. Still, on-premises VoIP PBX solutions depend on PBX to work efficiently. In this situation, the system is not connected with PBX through traditional copper wiring but is connected through an internet connection maintained by service providers. Latest VoIP-based PBX solutions have changed the game as they are compatible with softphones and SIP phones transmitting phone calls through IP networks rather than wired systems.
Hosted Vs. On-Premises VoIP PBX: Which is Best?
Hosted solutions are much easier to implement for businesses that need IP phones, data networks for voice traffic and high-speed internet connection. The solutions are hosted in the cloud so it does not involve complex setup or installation. These solutions are important for companies that lack in-house expertise. Conversely, when it comes to on-premises VoIP solutions, companies have to maintain their voice network and invest in infrastructure and services. However, they give you much control of your business data and keep sensitive information secure.
Which Components Enhance Your Business Communication? Top Features
1. Call Routing
This feature allows your teams to direct calls to a particular department, extension or person. The system does this following a pre-defined criteria set by the users. It further improves your customer service experience and reduces wait times.
2. Call Transfer or Forwarding
You can automate forwarding incoming calls to alternative agents or sales reps when unavailable or busy to avoid missing important calls. Likewise, your sales reps can transfer calls to other extensions or departments to offer quality services.
3. Auto Attendant
It is an automated answering service that routes incoming calls to the right person or department and works like IVR technology that depends on keypad input. Your callers can easily navigate through the desired department without the interference of the live operator even during close business hours.
4. IVR Technology
Interactive voice response features boost your business efficiency, save time and money and ensure high-speed connectivity. Your callers can interact with the phone system to check account balances or schedule appointments through touch-tone input.
5. Call Recording
Companies can record the conversations between clients and sales reps for quality assurance and training purposes. They can use the recordings to train new teams, review client needs and enhance their business performance.
6. Conference Calling
This important feature promotes a collaborative work environment and offers a unified communication experience. Your teams can connect on audio and video conference calls, share their ideas and stay on the same page about business issues.
7. CRM Integration
Cloud-based VoIP PBX Solutions can be integrated easily with other systems and business apps. For instance, companies can enhance their team efficiency by integrating the system with a CRM system that keeps them well updated about caller information and enables them to provide personalised interactions.
How VoIP Systems Streamline Communication? Top Advantages
1. Provide Easy Scalability
Companies need scalable solutions to expand, grow or change. However, traditional phone systems offer less flexibility than the latest VoIP and easily scale as your business grows without significant investments. These seamless solutions empower companies to add or remove extensions or softphones and pay for only what they need.
2. Allow Hassle-Free Installation
Companies can easily install VoIP systems and maintain them without tech-savvy professionals. They can add users or make required changes within no time. It has become possible to manage your VoIP systems from your smartphones.
3. Less Expensive Solution
The latest VoIP PBX Solutions are wise investments and cost-efficient solutions because you do not need on-site copper wired phone systems that reduce overall 65% of your business costs. Less hardware involvement means fewer operational costs for setup, installation and maintenance. Calls over the internet are a cheap communication solution.
4. Provide Mobility, Reliability & Simplicity
If you think that you cannot place or receive calls during downtime, it is not so. Thanks to call forwarding features that allow you to continue your business operations even during weather disturbances or power outages. In addition, your teams can easily make VoIP calls anywhere on their internet-connected smartphones and use the same features your in-house teams use.
5. Facilitate Remote Teams
Remote working has become a norm and VoIP systems also provide this facility to your remote teams. The systems remain available so your teams can collaborate or access all the features and functionalities at home, office or on the go. However, they should have an active internet connection.
The Bottom Line
Ultimately, businesses seeking to upgrade their voice communication network to streamline internal and external business communication have two choices, hosted VoIP PBX Solutions or on-premises solutions. CherryBerry UCM experts can provide the right solutions enabling you to meet your business communication needs with minimal costs and effort. Contact our experts today to ensure excellence in business communication within and beyond the organisation.
Streamline Your Business Communication with VoIP PBX System
Why Does Your Business Need A VoIP PBX System?
Today, businesses need a perfect solution to meet their communication needs and that’s the flexibility a VoIP PBX System offers. This particular business telephone system allows the transmission of internal and external phone calls through an IP network. Companies can benefit from its flexibility, cost-efficiency, easy scalability and enhanced data security. With these business phone systems, you have to pay lower call rates for both international and domestic phone calls and require fewer maintenance costs. Moreover, it is compatible with different devices including softphones, desk phones, mobile devices and conference phones.
VoIP vs. Traditional PBX? The Differences
PBX can be described as Private Branch Exchange while VoIP refers to Voice over Internet Protocol technology. These systems are designed to initiate and receive business phone calls. They work differently in terms of their pros and cons. PBX connects all phones in your office with the same network for internal and external calls. It is secure and highly reliable but setup and maintenance costs are significant. Conversely, VoIP systems use internet technology to transmit voice and are more scalable, flexible and cost-efficient. However, internet disruptions and outages can affect the sound quality and VoIP performance.
How Does VoIP Technology Need PBX?
Today, most VoIP systems work independently so they do not need a PBX system except a strong internet connection and particular VoIP phones. Many VoIP PBX System providers offer PBX features that work without on-site PBX hardware. However, it is important to note that in the case of an on-premises IP PBX or VoIP-based solution, the system needs to connect with PBX. The physical connection with the PBX systems through wiring is not necessary as they can connect with the PBX over the internet connection. If you are in search of a reliable VoIP-PBX service provider, CherryBerry UCM experts can help you achieve your communication goals.
Significant Features of VoIP Phone System
1. Call Forwarding
Call waiting and forwarding are essential features of VoIP systems. Although regular phone lines also offer these features, the latest technology offers maximum efficiency. The call forwarding feature allows your team to forward the calls to the intended destination, another extension, IVR or phone number.
2. Conference Calling
The latest VoIP interface is quite easy to use so multiple participants can collaborate through conference calling features. The participants can join the call using any internet-connected device, whether computer or mobile and can share screens and documents during the call. The VoIP systems also allow sharing a video call.
3. Call Blocking
This feature enables your team to block unnecessary numbers and spam calls to save time. It is handy when you want to reduce the limit of receiving calls. Moreover, it is an effective way to avoid unwanted calls.
4. Call Recording
Companies can use the call recording to keep a record of meaningful conversations or to identify coaching needs. They can analyze the quality of customer service and agents’ performance through recorded conversations.
5. Call Routing
Through VoIP routing features, you can route calls on any number, department, team or device within your business following specific criteria. This reduces the burden on your teams and also makes them more productive than before.
6. Automatic Call Distribution
With ACD and IVR (interactive voice response) features, companies can ensure that all calls are answered quickly. The IVR technology provides self-service options to your customers and lowers your agent’s burden.
Conclusion
The VoIP PBX system by CherryBerry UCM is a perfect solution for companies looking to elevate their customer experience with ease or want to streamline their internal and external business communication. It allows you to combine your all business communication platforms in a seamless solution to benefit your employees and customers. Contact us today to improve the efficiency of your business phone systems.
Building Better Business Communication with VoIP PBX Hosted
Overview of VoIP PBX Hosted
Nowadays, modern businesses continue to shift towards less hardware use with softphones being used in place of desk phones. They are upgrading from traditional PBXs to the latest VoIP PBX Hosted to connect with clients and agents around the globe using nothing but only an internet connection. This cloud-based telephony system does not require much maintenance or overhead costs. Instead, a trusted VoIP service provider hosts the system on its server. Being cloud-based, it is also sometimes referred to as cloud PBX wherein all call activities, whether incoming or outgoing, occur through the internet connection.
Cloud-Hosted PBX Vs. Traditional PBX – What’s the Difference?
A hosted PBX allows your agents to work remotely and make use of their business phone numbers from anywhere. Though VoIP PBX systems sound hard to set up but, they are simple to use and your teams can easily install them. In comparison, legacy systems offer less functionality. Hosted PBX does not have any significant upfront costs like traditional; PBX in which no internet usage is involved. They also need no maintenance as required in the traditional PBX systems. Moreover, companies have to manage the infrastructure of their own in outdated systems but this is not the case with modern technology.
Which Type of PBX is Best For Modern Businesses?
As a cloud PBX does not need any additional hardware and software to make phone calls so, it is more suitable for modern businesses. The technical difference between traditional and modern PBX is the way call data is transmitted over the internet. Moreover, a third-party service provider manages on-premises hosted PBX that offers flexibility and room for growth for businesses that want to scale up. Conversely, traditional PBX restricts long-distance calls and receives upgrades rarely. Though both traditional and latest PBX systems have their advantages and disadvantages, the latest systems are quite suitable for businesses today.
How a Hosted PBX is Beneficial for Businesses?
1. Support Remote Employees
VoIP PBX Hosted provide a wealth of features so small and growing companies are moving to the technology due to the flexibility it offers for remote employees. Through Voice over Internet Protocol solution, agents can forward incoming calls to any device through an application. They can directly place calls from their cell phones, laptops or any internet-connected device anywhere. It helps businesses accomplish something that a traditional PBX can never offer.
2. Requires Minimal Maintenance
Another important reason to invest in hosted PBX is that you can easily set up or maintain the system. In the traditional PBX, companies need to have a full-time employee, trained on the system, to make any significant changes or manage issues. With a cloud-hosted system, you do not need to manage these issues as your service provider manages all of these problems. That is why companies can save a significant amount in terms of IT budget.
3. Offer On-Demand Customization & Flexibility
Using the latest PBX solutions, companies can easily change their call settings quickly. Likewise, your agents can log in to any device and route or forward calls to any device. With cloud-based PBX companies can access various features like conference calls, call forwarding, voicemail or caller ID etc. Shortly, a cloud-hosted PBX gives total control of the calls in the hands of users.
Conclusion: Upgrade to Hosted PBX Today
Not all cloud PBX systems offer the same functionality that aligns with your business goals. Thus, before implementing a VoIP system, view your business requirements and compare it with VoIP features. CherryBerry UCM ranks as a trusted business phone service that offers easy-to-use VoIP PBX Hosted with unrivalled reliability. Contact our experts today to keep up your phone systems with the change.
Level Up Your Business with VoIP PBX System
The Business Value of VoIP PBX
What would be the best choice for companies looking for an economical and efficient telecom solution to streamline their internal and external communication? Chances are in the favor of VoIP systems and for good reason. VoIP PBX is an ideal solution for tech-forward companies and other businesses that need to have a reliable phone system. This latest technology has moved from analogue signals to digital ones. Now, you can make calls anytime, anywhere through any internet-connected device across the globe and can stay in touch with your teams. However, when you scratch the surface, things become dubious like you may want to understand how this system can prove to be valuable for your company. Thus, it’s the right time to understand things regarding the significance of this modern phone system for your company.
Why Do You Need Voice over Internet Protocol (VoIP) Technology?
You may have heard terminologies like hosted-VoIP, business-VoIP, or cloud-based phone systems have similar meanings. All these terms refer to the latest VoIP-based PBX phone system that enables companies to manage internal and external communication through the Internet. Being a part of today’s internet-driven society, the demand for this telephony solution is very high in the telecom sector. VoIP systems do not depend on traditional phone lines but are fueled by broadband internet connection. Mostly, VoIP service providers provide services remotely in different data centers and geographic locations. In the past, traditional PBX system upgrades required significant costs but, the latest VoIP systems get automatically upgraded. They also serve as an effective multichannel platform that allows communication across various channels and increases business productivity. If your business expects to go through major growth, this phone system can save hard-earned money and provide you with the required efficiency.
Benefits of VoIP for Businesses
1. Promote Significant Cost Savings
Cloud-based PBX systems use VoIP technology to enable calls over the internet and are collectively called VoIP PBX phone systems. As these systems work through internet connection it reduces operational costs required for installing and maintaining hardware or phone lines. The businesses that have to deal with high call volume in routine, can benefit from call routing features instead of hiring extra staff for the purpose.
2. A More Flexible & Scalable Solution
VoIP systems allow companies to add or remove extensions and phone lines considering their business needs. For instance, in peak call volume times, they can add more phone lines in the system to manage workflow. Similarly, they can reduce extensions and phone lines in case of downsizing. This system is ideal for companies that have dynamic communication needs.
3. Feature-Rich Solution
The availability of a business to communicate across different channels like voice calls, email or instant messaging can enhance efficiency. VoIP systems serve as a unified communication hub where employees can move between their required communication platforms easily using a single interface. The automatic routing feature further enhances customer satisfaction.
4. Streamline Integration
The integration of cloud-based PBX that uses VoIP with customer relationship management systems is icing on the cake. It allows companies to track and monitor their customer interactions with business. This integration further boosts the efficiency of your sales teams as they can provide efficient and more personalized interaction. They can easily understand their customer needs and keep them satisfied.
5. Future Proof Solution
Traditional PBX systems provide limited support and have compatibility issues. VoIP systems not only promote personalized conversations but they are also compatible with the latest technologies like chatbots and AI. Thus, investing in these solutions is an ideal solution to ensure effective communication across organizations.
Final Thoughts
Indeed, VoIP PBX is an efficient and future-proof solution for companies looking for ways to connect efficiently with customers and their staff. The cost-saving solutions, scalability and feature-rich interface enable companies to streamline their internal and external communication to increase productivity. Are you looking for a service provider to upgrade your traditional PBX? If so, CherryBerry UCM experts can help to add value to your business communication. Contact us to stay ahead in the competition.
Transform Communication with VoIP Provider for Call Center
Why Hire a VoIP Provider for Call Center?
Working in call centers is typically a challenging job wherein employees or agents have to manage a bulk volume of calls in routine to provide high-quality customer service. Today, call centers have the choice to adopt the latest technology and software options that align with their business objectives. Voice over Internet Protocol or VoIP is one of the most advanced ways to improve the internal and external communication of a business. VoIP fulfils your business’s customer service needs and provides countless benefits for your business. This technology allows you to make calls through your business broadband connection instead of using landline service. With Cherry Berry UCM as your reliable VoIP Provider for Call Center, you can make your employees’ jobs easy and ensure unified communication across various departments. Let’s learn more about the benefits of this technology for your business.
Top Reasons to Invest in VoIP Technology
It allows companies to receive and make calls using the Internet throughout the globe. However, they should have a VoIP-enabled phone system that converts the analogue signals into digital ones. VoIP Provider for Call Center receives these digital voices and their servers route calls to the intended recipient.
1. Cost-Effective Solution
Traditional call centers were the places that needed several phone lines and significant investment. However, VoIP is scalable so you can get unlimited lines at lower costs. Additionally, its monthly charges are also more economical than traditional phone systems. Moreover, call rates are also lower as most VoIP providers offer discounted international minutes and unlimited local calls. Meanwhile, its installation and maintenance cost is also more affordable than wired phone systems. Your remote workers and clients can also attend virtual meetings through VoIP teleconferencing features to save travel expenses.
2. Allow Fast & Efficient Distribution of Calls
Using this technology, call center agents can easily and quickly route calls to the right department. Moreover, with an interactive voice response feature, call centers can easily address their customer needs. For instance, interactive voice response technology can solve customer needs about accessing account information, paying bills and more. IVR can even route their call to relevant agents. In this way, your agents can focus on handling more complex customer issues and reduce wait times.
3. Flexibility and Remote Connectivity
Both cloud and hosted VoIP systems make your agents more productive by giving them flexibility. They can use any hardware like hands-free headsets to efficiently manage multi-tasking. Moreover, your employees can connect to their business phone lines through any device having internet access. In case any of your agents are out of the office, in-office employees can effortlessly forward calls to them. This, ultimately, maintains productivity and efficiency in your call center.
Top Features of VoIP Phone System
- Interactive voice response or auto attendant features can forward inbound calls to the right agent, department or extension.
- Call recording features enable businesses to record customer and agent conversations for quality control purposes. Through these analytics, they can also detect patterns and customer preferences.
- VoIP’s easy-to-use dashboard facilitates agents to get all information in one location. They can access this dashboard through any internet-connected device.
- CRM integration gives your agents access to customer data during calls to ensure personalized interactions. The compatibility of CRM and VoIP streamline data flow.
Conclusion
VoIP systems promote unified and high-quality internal and external business communication and are also cost-effective solutions. If you are a call center owner looking for a reliable VoIP provider for your call center that meets all your business communication needs, connect with Cherry Berry UCM experts right away and ensure next-level business communication.
VoIP PBX Solutions: Connect Your Team & Customers Efficiently
Why Switch to VoIP PBX Solutions?
Although there is nothing technically wrong with the traditional landline system, the industry has moved far beyond this old technology to embrace VoIP PBX Solutions for unified communication. The advancement of PBX systems to the cloud makes this a perfect choice for companies looking to enhance their internal and external communication infrastructure. Thus, if you are searching for a new and efficient telephony system for your business, switching to VoIP PBX is an ideal solution. This system allows you to stay in touch with your teams and customers through a variety of devices whenever, and wherever you want. Moreover, you can host online meetings beyond voice calls and live video conferences with your clients and teams. The built-in encryption keeps your text and voice-based conversation secure and protected. Companies can also develop apps for internal and external communication and to meet their business’s unique needs.
What is VoIP PBX Phone Technology?
The terminologies VoIP phone system and IP PBX can be defined as a phone system businesses use to transmit voice. VoIP is a short form of the term ‘voice over internet protocol’ while PBX means private branch exchange. The IP PBX technology serves as a main component of the latest VoIP systems that contain VoIP mobile apps, web clients or fixed phones, an IP PBX server and an optional component called VoIP gateway. Additionally, an IP PBX server is just like a proxy server while SIP clients register on the server and request IP PBX for a phone call. These systems have details of all users, their phone numbers and SIP addresses. This availability allows the system to place internal and external calls to the desired location.
What are the Different Types of IP PBX?
1. On-Premise
This physically located on-site PBX system uses existing server hardware. You can also buy new hardware to make your IP PBX functional. This type of PBX remains stuck in one location. Thus, in case of a natural disaster like a flood or fire, your system goes offline and will not work efficiently. These systems rely on internet connections and can cause issues with the quality of calls.
2. Cloud-Hosted
This type of PBX is available as a self-managed or software-as-a-service solution. In both cases, the cloud PBX works through a virtual server. Many companies are switching to cloud-based solutions due to lower costs and remote working capability. Moreover, they are more secure than traditional on-premise PBX systems.
Key Benefits of VoIP Phone Systems
- An important advantage is the cost as the latest VoIP systems reduce licensing fees and require less maintenance and support.
- They use the power of the internet and provide advanced features like integrated video conferencing, remote working facilities, live chat, call routing, low-cost international calls, auto-attendant features and a lot more.
- The latest VoIP PBX Solutions are effective as anyone expert in networking can install and maintain IP PBX easily.
- Moreover, the web-based configuration interface makes the management of the system easy. Moreover, monthly savings of calls are significant.
- This system allows you to connect phone calls between your different branches and make international and long-distance calls easily.
- Businesses no longer install phone wiring as with a standard computer they can easily manage many phone lines and extensions.
- This computer-based system dramatically improves customer service experience and promotes a collaborative environment within your organisation.
Final Thoughts
VoIP PBX Solutions are more reliable and safer than open-source solutions therefore choose the best solutions to meet the communication needs of your company. If you are interested in upgrading from your outdated PBX system to a new one, call Cherry Berry UCM experts today.
