Why Choose VoIP PBX Hosted for Your Business?
Nowadays, traditional phone systems are outdated in the market and VoIP PBX Hosted systems are becoming a norm. The main reason why businesses are switching to advanced technologies is that they are equal or better in quality than landline phone systems. Additionally, they offer countless high-tech communication features, enable businesses to go digital and are less expensive solutions. These systems are designed for the convenience of companies and employees. Your teams can communicate with each other in the office or on the go while businesses can streamline internal and external communication effortlessly. Let’s explore how VoIP systems have become a necessity for modern companies.
What is A VoIP PBX Hosted System?
It is an advanced version of the on-premises PBX system that is appealing due to cut down in hardware needs, saving space and money. Likewise, hosted systems allow easy scaling with your fluctuating business communication demands. Meanwhile, the VoIP system transmits incoming and outgoing calls over the Internet instead of traditional copper wires. It empowers businesses to communicate and manage calls avoiding on-premises physical hardware. This technology provides increased mobility and enhanced data security for your business communication. You can deploy VoIP PBX in the cloud or on-site and keep your business running even during emergencies and natural calamities.
How Does VoIP PBX Hosted Systems Work?
Hosted systems need a physical server placed at a business location (hosting/on-premises PBX) or a service provider location (hosted PBX system). After setting up the server, agents can make or receive calls at or away from their desks through an internet connection. Even your remote teams can use the entire features your in-house team uses. Furthermore, hosted phone systems also provide other communication features that differ from traditional systems. Cloud PBX systems do not need a physical server to function.
Which Companies Benefit More From Hosted Systems?
This system facilitates companies planning to grow or looking for easy and inexpensive ways to scale and upgrade. Consider a VoIP system to increase revenue and upgrade your business communication if your business is quickly growing. They contain advanced features and tools that store all your business communication in one place so your teams can perform their best. VoIP solutions especially cloud-based phone systems allow you to use business phone lines other than office locations whenever, wherever required to communicate with customers or clients.
Boost Customer Satisfaction with these Advanced VoIP PBX Features
1. Auto-Attendant
This smart feature greets callers and forwards them to relevant extensions/departments. It is an efficient solution to manage inbound calls with professionalism and efficiency.
2. Advanced Reports
A reliable virtual PBX system provides detailed insights and analytics about business call activities. Businesses can identify trends and patterns and use this data to make informed decisions for business growth.
3. SMS Auto Reply
Another important feature of VoIP is the automated response of incoming text messages. This further prompts engagement and enables companies to send personalised messages to boost customer loyalty and satisfaction.
4. Powerful Integrations
VoIP solutions can easily integrate with your business communication tools, applications and systems. It streamlines your business workflows and improves productivity.
5. Video Conferencing
Companies can place HD-quality voice and video calls to teams, customers, partners and more through VoIP technology. Video conferencing has become an essential tool for enhanced business communication making remote working easier than ever.
6. Automatic Call Distribution
ACD enable routing of incoming calls to the most qualified and best-suited agent. This way companies can manage a large volume of calls without overwhelming their customer service and support teams.
7. Call Transfer
Agents can redirect the connected call to another sales rep or department. The feature is handy when the caller is connected to an irrelevant agent or department. For example, a person needs assistance with a credit card but connects with a net banking team. Your agents can transfer the call to the right department or agent without disconnecting the call.
8. Call Barging/Whispering
Supervisors can monitor agents silently and guide them when they feel difficulty handling complex or sensitive interactions. The whispering feature lets supervisors give tips to agents without knowing the caller to boost satisfaction.
Why is It Worth Upgrading to VoIP PBX?
Making a switch from traditional telecommunication solutions is not an easy feat. The VoIP PBX-hosted system contains advanced features that make it a popular choice for global companies. They are investing in the technology because it works, let’s see how.
1. VoIP is a Less Expensive Solution
VoIP PBX systems depend on internet connection to function, there is no need for additional service connection or hardware. It also means these solutions require less maintenance, negligible staff support and lower setup costs. All this contributes to providing companies with excellent communication infrastructure to achieve their goals.
2. Keep Your Remote Teams Connected
Today, many companies are shifting to remote work and using technology to keep business operations normal. For this reason, VoIP has become a crucial technology where remote workers can connect with in-house teams seamlessly and collaborate through voice and video conferencing, chats and more.
3. Offer Beyond Mere Voice Calling
The capabilities of VoIP can be increased by combining it with cloud-based unified communication as a service. It is an efficient solution to enhance the effectiveness of all forms of business digital communication. Integrations, click-to-call, video conferencing collaboration and call recording are important features that improve your business communication.
4. Enhanced Business Communication
Businesses have to combat disruptions and outages during natural calamities. Luckily, VoIP systems have no such hassle due to disaster recovery plans. For instance, cloud-based VoIP does not depend on local servers so you can continue your business operations effortlessly. Moreover, companies can scale up or down considering their fluctuating business needs.
Final Thoughts
Indeed, VoIP PBX hosted is one of the most scalable, flexible and cost-efficient solutions to achieve your business communication goals. Gone are the days when companies allowed communication only through voice calling on traditional phone lines. VoIP solution has also revolutionised business communication enabling teams to work and collaborate remotely. They can also add more users and extensions effortlessly as the business grows and expands. If you are hunting for a reliable and scalable communication solution for your business, don’t hesitate to see and explore what CherryBerry UCM can do for you!
