Significance of Predictive Dialing Software for Your Business?
Today, a business only partially relies on sales from existing customers. Maximising lead conversion rate has become a top priority for many companies to outshine competitors and grow business. Converting leads into prospects and ultimately paying customers requires speed and efficiency which is hard to achieve in manual dialling. You can make your sales and marketing team’s job easier by providing a powerful, flexible or scalable tool that empowers them to make more productive sales calls, connect prospects, close deals faster and grow sales. This is where Predictive Dialing Software comes in to lower the idle times of your sales teams.
Understanding Predictive Dialing Software Technology
It automates the dialling outbound calls process. As its name implies, this software smartly predicts the best call time based on agent availability. Predictive software starts placing the next call when the agent is still busy in the current call. After encountering busy tones, voicemails, answering machines and unproductive numbers, the system automatically dials the next number in the list. After connecting with a live person, it routes the call to the available agent to cut wait times for both parties. This solution is designed to enhance the performance of your call centres by connecting agents to maximum leads.
Which Features of Predictive Dialer Enhance Its Efficiency?
Besides predicting the right time to place calls, the software also contains helpful features beneficial for your business. Let’s explore some important functions of this software.
1. Auto dialling: This software automates the dialling and automatically dials the next number in the list. It saves your agent time on dialling a list of numbers which they can invest in focusing on other tasks.
2. Voicemail Detection: Predictive dialers can differentiate between answering machines and live agents. They leave a message and move to the next number on the list.
3. Call Routing: An interactive voice response technology that collects information from call recipients. Based on this information, it directs the call to the most appropriate agent.
4. Customer Information: The outbound calls placed through predictive software provide detailed insights about customers. It includes the ideal time to contact a business and the number of attempts made to contact a person.
5. Call Monitoring: It is the essential feature that enables supervisors to listen to live and recorded calls to analyse performance.
6. Insights & Analytics: Call centre administration can get insights and analytical reports from predictive dialers. They can use this data for quality control purposes, predict customer behaviour and provide feedback to agents.
7. Reminders & Scheduling: Your teams can set reminders and schedule future calls. They can also set alerts to remind them of callbacks. Reaching customers at the right and convenient time increases the chances of conversion.
8. Filter-Based Calling: Teams can leverage the software based on preset rules like time zone, location and demographics. This way you can take off unwanted calls and achieve more targeted results.
9. Lead Management: Businesses can integrate a lead management system with predictive software to automate processes. They can see the most qualified leads on the top.
Which Sales & Marketing Campaigns Take Benefit from Predictive Dialer?
1. Customer-Service Follow-Ups
Companies can call customers for follow-up and provide further assistance after resolving technical support requests. It makes customers feel satisfied and valued.
2. Telemarketing
Sales and marketing teams can use predictive dialers to speed up call connect rates for upcoming products or event promotions. This, in turn, increases your business revenue.
3. Feedback Collection/Market Research
Call centres can place outbound calls to get customer responses about products and services. They can use these insights to know about their preferences and needs to improve the quality of services.
4. Debt Collection Agencies
They can reach customers to remind them about the status of the balance. This way they can pay their dues on time.
5. Political Campaigns
Political parties can record messages to stay in touch with voters during election season. They can manage large audiences with personalised messaging through IVR.
Top Benefits of Using Predictive Dialer Solution
1. Improves Sales & Lead Generation
A predictive dialer is an effective solution to boost the lead generation process. These dialers automate the initiating calls and connect only live calls to agents. It also means that your agents can spend more time talking to leads ultimately increasing sales.
2. Reduces Idle Time
Manual dialling is a time-consuming process for your sales and marketing teams. Moreover, busy tones, disconnected calls and answering machines also contribute to wasting their time. Predictive dialers have the potential to identify these time-wasting activities. This improves your team’s performance and reduces idle time. Meanwhile, the software can also determine staff availability and re-route calls to agents available to take them.
3. Improves Customer Service
This dialling software functions by monitoring the length of each call and the number of calls received by humans. Using this data, the system predicts the answering time of the next call and connects the call to the most available agent. In case of non-availability of a sales rep, the system places the call in a queue. Your sales and marketing teams can also schedule calls at convenient times.
4. Lower Expenses
Predictive dialling is the best solution when your business success depends on making maximum phone calls in a shorter time. This solution can lower overall expenses by automating the process of placing phone calls and connecting only live calls to agents.
5. Allow Analysing Call Records
Integrating predictive dialer with CRM enables companies to track customer interactions and respond quickly. You can create a variety of reports about information on how calls are managed and how your team performs. Administration can review live and recorded calls to make the right decisions and streamline call centre operations.
Closing Remarks
Finally, Predictive Dialing Software helps your sales and marketing teams close more deals shortly. This dialer connects only live calls to agents and speeds up the call connect rate. It can also predict when a lead will be ready to convert and allow your teams to reach customers at times that are convenient for them. Predictive dialers are a great asset for companies that have to handle the high volume of outbound calls. Ready to move from manual dialling to predictive dialling solutions to save time and increase productivity? Contact CherryBerry UCM to choose the right dialer and watch your sales explode!
