Why Modern Businesses Need A Predictive Auto Dialer?
Why Invest in Predictive Auto Dialer Technology?
Today, companies have many creative options to increase sales. Social media platforms have become ideal communication channels to engage customers and run targeted marketing campaigns. Meanwhile, SMS and live chat are also effective strategies for customer outreach and pursuing leads. Still, voice calling is a preferred and trustable communication channel to make outbound campaigns successful. However, manual dialling methods can overwhelm your agents therefore call centres need advanced systems and technologies to manage outbound campaign processes efficiently. Predictive Auto Dialer is one of the most common solutions to increase the performance of your outbound agents and increase conversion rates, let’s learn how.
What is a Predictive Auto Dialer System?
Predictive dialers are automatic dialling systems to make outbound calling processes easier. They are efficient solutions to increase your agent efficiency as the system starts calling the contacts before your sales agents end the previous call and intelligently predicts the agent’s availability for the next conversation. It has become a tool of choice in many call centres to improve productivity and reduce agent idle time. This system was designed in the late 1980s for telemarketing workflow and collecting overdue payments. Now, it helps agents in lead generation and boosts conversion rates by connecting them with maximum prospects.
How Does Predictive Dialling Technology Work?
The dialer dials multiple contact numbers from the provided list together and connects the attended call to the available sales agent. The main aim of predictive dialling is to reach maximum contacts without human effort. Here is how this technology works:
- Firstly, agents feed a list of leads into the dialer then the system calls multiple numbers at once. It contains an answering machine detector therefore the dialer automatically filters busy tones and answering machines and skips such calls.
- When actual or live persons pick up the call, they are automatically routed to many sales reps together. The dialer determines the availability and assigns the call to the most available agent.
- While your sales reps are busy on different calls, the smart algorithm in the dialer figures out the agent’s availability for the call. The system dials the next call and gets the connected call ready to assign.
- In case your sales or marketing agents need extra seconds to take the next call, the dialer keeps the recipient engaged with automated recording till the agent is available.
What are the Advantages of Predictive Dialer For Your Business?
1. Increases Business Sales & Productivity Reducing Idle Time
As the predictive dialer determines the call duration using an algorithm, it assigns calls instantly as the agent ends the previous call. This way, your agents can manage more sales calls in competitive conditions. Meanwhile, the system automates the dialling process lowering repetitive work and increasing agent efficiency. You can make multiple calls at once which lowers your agent’s idle time and increases talk time. Answering maximum outbound calls increases the likelihood of converting more leads at the end of each shift which boosts your sales and productivity.
2. Improves Lead Generation & Customer Service
These dialers are powerful tools to generate maximum business leads. Your teams can give more attention to prospects to convert them into paying customers. They can collect lead information through self-service options and generate new and qualifying leads to increase call connections. Moreover, you can import contacts from different sources to streamline lead generation and boost conversion rates. In addition, the predictive dialer allows for managing a high volume of calls without human errors. Agents can also schedule callbacks at convenient times to make their campaigns successful.
3. Reduce Operational Costs
Another benefit of a predictive dialling system is that it is the less expensive solution because it can work on existing computer networks. Companies don’t need to buy any hardware, especially for cloud-based predictive dialers. Meanwhile, you can handle calls with fewer agents which lowers your business’s operational cost. They can connect with maximum prospects and customers in a short time. The dialer also reduces your overall expenses by automating the dialling process and connecting only live calls saving money on phone calls. Companies can monitor their teams and campaign performance by evaluating call recordings.
The Bottom Line
Efficient time management is essential in call centres to achieve outbound campaign goals. A cloud-based Predictive Auto Dialer can drastically reduce your sales agent’s call processing time and enable them to place and answer calls whenever, wherever required. The smart algorithm in the predictive dialer improves the dialling rate and overall business performance. Due to its ability to filter unproductive numbers, the system increases the call connect rate, reduces agent idle time, increases talk time and boosts conversions. If you want to customize every aspect of your outbound call centre operations and increase agent efficiency, contact CherryBerry UCM to run all outbound campaign processes smoothly.
Does Predictive Dialing Software Improve Lead Conversion Rates?
Significance of Predictive Dialing Software for Your Business?
Today, a business only partially relies on sales from existing customers. Maximising lead conversion rate has become a top priority for many companies to outshine competitors and grow business. Converting leads into prospects and ultimately paying customers requires speed and efficiency which is hard to achieve in manual dialling. You can make your sales and marketing team’s job easier by providing a powerful, flexible or scalable tool that empowers them to make more productive sales calls, connect prospects, close deals faster and grow sales. This is where Predictive Dialing Software comes in to lower the idle times of your sales teams.
Understanding Predictive Dialing Software Technology
It automates the dialling outbound calls process. As its name implies, this software smartly predicts the best call time based on agent availability. Predictive software starts placing the next call when the agent is still busy in the current call. After encountering busy tones, voicemails, answering machines and unproductive numbers, the system automatically dials the next number in the list. After connecting with a live person, it routes the call to the available agent to cut wait times for both parties. This solution is designed to enhance the performance of your call centres by connecting agents to maximum leads.
Which Features of Predictive Dialer Enhance Its Efficiency?
Besides predicting the right time to place calls, the software also contains helpful features beneficial for your business. Let’s explore some important functions of this software.
1. Auto dialling: This software automates the dialling and automatically dials the next number in the list. It saves your agent time on dialling a list of numbers which they can invest in focusing on other tasks.
2. Voicemail Detection: Predictive dialers can differentiate between answering machines and live agents. They leave a message and move to the next number on the list.
3. Call Routing: An interactive voice response technology that collects information from call recipients. Based on this information, it directs the call to the most appropriate agent.
4. Customer Information: The outbound calls placed through predictive software provide detailed insights about customers. It includes the ideal time to contact a business and the number of attempts made to contact a person.
5. Call Monitoring: It is the essential feature that enables supervisors to listen to live and recorded calls to analyse performance.
6. Insights & Analytics: Call centre administration can get insights and analytical reports from predictive dialers. They can use this data for quality control purposes, predict customer behaviour and provide feedback to agents.
7. Reminders & Scheduling: Your teams can set reminders and schedule future calls. They can also set alerts to remind them of callbacks. Reaching customers at the right and convenient time increases the chances of conversion.
8. Filter-Based Calling: Teams can leverage the software based on preset rules like time zone, location and demographics. This way you can take off unwanted calls and achieve more targeted results.
9. Lead Management: Businesses can integrate a lead management system with predictive software to automate processes. They can see the most qualified leads on the top.
Which Sales & Marketing Campaigns Take Benefit from Predictive Dialer?
1. Customer-Service Follow-Ups
Companies can call customers for follow-up and provide further assistance after resolving technical support requests. It makes customers feel satisfied and valued.
2. Telemarketing
Sales and marketing teams can use predictive dialers to speed up call connect rates for upcoming products or event promotions. This, in turn, increases your business revenue.
3. Feedback Collection/Market Research
Call centres can place outbound calls to get customer responses about products and services. They can use these insights to know about their preferences and needs to improve the quality of services.
4. Debt Collection Agencies
They can reach customers to remind them about the status of the balance. This way they can pay their dues on time.
5. Political Campaigns
Political parties can record messages to stay in touch with voters during election season. They can manage large audiences with personalised messaging through IVR.
Top Benefits of Using Predictive Dialer Solution
1. Improves Sales & Lead Generation
A predictive dialer is an effective solution to boost the lead generation process. These dialers automate the initiating calls and connect only live calls to agents. It also means that your agents can spend more time talking to leads ultimately increasing sales.
2. Reduces Idle Time
Manual dialling is a time-consuming process for your sales and marketing teams. Moreover, busy tones, disconnected calls and answering machines also contribute to wasting their time. Predictive dialers have the potential to identify these time-wasting activities. This improves your team’s performance and reduces idle time. Meanwhile, the software can also determine staff availability and re-route calls to agents available to take them.
3. Improves Customer Service
This dialling software functions by monitoring the length of each call and the number of calls received by humans. Using this data, the system predicts the answering time of the next call and connects the call to the most available agent. In case of non-availability of a sales rep, the system places the call in a queue. Your sales and marketing teams can also schedule calls at convenient times.
4. Lower Expenses
Predictive dialling is the best solution when your business success depends on making maximum phone calls in a shorter time. This solution can lower overall expenses by automating the process of placing phone calls and connecting only live calls to agents.
5. Allow Analysing Call Records
Integrating predictive dialer with CRM enables companies to track customer interactions and respond quickly. You can create a variety of reports about information on how calls are managed and how your team performs. Administration can review live and recorded calls to make the right decisions and streamline call centre operations.
Closing Remarks
Finally, Predictive Dialing Software helps your sales and marketing teams close more deals shortly. This dialer connects only live calls to agents and speeds up the call connect rate. It can also predict when a lead will be ready to convert and allow your teams to reach customers at times that are convenient for them. Predictive dialers are a great asset for companies that have to handle the high volume of outbound calls. Ready to move from manual dialling to predictive dialling solutions to save time and increase productivity? Contact CherryBerry UCM to choose the right dialer and watch your sales explode!
