Significance of IP PBX System For A Business
Today, companies have many ways to contact customers and clients, such as live chat, SMS or email. However, phone calls are still used in most forms of communication. Customers contact your business to discuss their concerns or negotiate over services. Technological advancements have replaced the traditional landline system with a robust IP PBX System. The latest systems are easier to install and maintain. At the same time, cost-efficiency is another important factor that motivates companies to switch to the latest solutions to streamline internal and external business communication. Let’s delve deep into the top reasons for investing in IP-based systems.
1. Easy to Install & Configure Than Legacy System
The system works as a computer-based software while the advanced processing capacity of the computer, user interface and features increase its efficiency. Any of your team members with a basic understanding of computers and networking can install and maintain the system. Conversely, proprietary systems need trained IT experts for the purpose. Meanwhile, IP PBX is cloud-based so upgrades and maintenance are your service providers’ responsibility. It saves your time and money which you can invest in other important tasks.
2. Web/GUI-Based Interface Makes Management Easier
Another reason to prefer IP PBX over traditional systems is GUI or web-based configuration interface. This functionality lets you maintain and adjust your phone system easily. Conversely, proprietary systems have complex interfaces that could be easier for your teams with the latest IP solutions. Only IT or phone experts can use these systems. Thus, a web-based easy-to-use interface in IP PBX has made it a preferable choice for companies that want to cut costs. Likewise, your teams with basic knowledge can maintain the latest systems.
3. Facilitate International Calls Saving Significant Costs
Monthly costs are substantial in the case of traditional phone systems especially when it comes to long-distance or international calls. However, the latest VoIP providers allow you to manage such calls saving significant monthly costs. Businesses with offices in different locations can link their branches with a single telephone system. The VoIP solutions facilitate making free phone calls between different branches. Hence, IP PBX is the best option for those handling international calls.
4. IP PBX Systems Eliminate The Need For Phone Wiring
The term ‘IP’ is a short form of internet protocol that means the systems allow communication over the internet. It also means that IP phones are directly connected to the computer network port (you can share it with adjacent computers). Meanwhile, you can easily install software phones on your PC without bulky phone wiring in the office phone system. Moreover, adding or removing extensions or users is time-consuming with traditional systems. However, using the latest VoIP or cloud systems, you can install or transfer extensions without hassle.
5. IP PBX Systems Do Not Support Vendor Lock-in
Advanced IP PBX solutions follow the open SIP standard enabling businesses to match and mix any software phone or SIP hardware with any VoIP service, PSTN gateway or SIP-based IP PBX. Meanwhile, this facility is not available in proprietary phone systems. This is because they require proprietary phones to use the latest features or proprietary extension modules to add more functionalities.
6. IP PBX Offers Great Scalability
A business’s communication needs increase as it grows or expands. Companies often require costly hardware modules to add extra lines or extensions to legacy systems. Thankfully, this is different with advanced VoIP solutions. You can easily scale up or down following your unique or fluctuating business requirements. Even adding users, phone lines or extensions is possible with just a few clicks within no time. You can easily add more phones or extensions to your network to expand.
7. Improves Customer Satisfaction & Productivity
Being a computer-based system, IP PBX offers countless integrations. It means that companies can integrate their phone functions with business applications and streamline how they manage business operations. For instance, your teams can automatically get detailed insights on customer past interactions leading to enhanced customer experience. It also reduces the time spent on managing each call. Happy and satisfied customers also bring revenue to your business. Hence, it is worth considering the latest IP telephony solutions.
8. Provide Twice the Phone System Features At Half-Price
Moving to advanced VoIP systems opens up new doors for unified communications. This software-based technology facilitates developers to improve or add features easily. The advanced features in the VoIP phone systems like voicemail, auto-attendant and reporting are easily available at low costs. Meanwhile, video and audio conferencing and instant chat promote unified communications but are expensive in legacy systems. Thus, VoIP systems are a great breeze for businesses with budget constraints.
9. Facilitate Hybrid Working Model, Hot Desking & Roaming
Nowadays, hot desking has become increasingly popular. This process allows companies to shift offices or desks considering the task. For instance, if you want to move to a new location in a legacy system, extensions must be re-patched. However, the advanced IP systems eliminate the need for patching allowing users just to take their phone to the new desk and start working. Meanwhile, the hybrid working model has also gained popularity in recent years, facilitating working from home which traditional systems do not offer. Remote teams can also roam and answer calls to their extensions like in the office or divert calls anywhere benefitting from SIP protocol characteristics.
10. IP PBX Systems are Easier & User Friendly
Your employees often need help using advanced features in the IP telephony system. Furthermore, transferring a call or setting up a conference in the traditional systems demands detailed instructions. Thankfully, IP PBX offers a user-friendly GUI so your teams can easily set up conference calls or transfer a call. Businesses can also stay updated on inbound calls and call queues. The easy-to-use interface improves your team performance and streamlines business communication processes.
Closing Thoughts
Finally, investing in an advanced IP PBX System makes a lot of sense for startups (looking to buy a phone system) and established companies (already have a PBX). This system offers significant savings in maintenance, management and call costs. Hence, switching to the latest IP PBX should be the obvious choice for modern enterprises. CherryBerry UCM business solutions can increase the value of your business allowing you to have complete control of your business communication. Hence, don’t hesitate to contact our professional team for expert guidance.
