How Do IP PBX Solutions Ensure Seamless Connectivity?
Suppose the scenario of almost a century ago when companies used landline phone systems and phone operators frantically tried to connect with one customer at a time. Meanwhile, it was difficult for companies to ensure business continuity during emergencies and disruptions. Luckily, telecommunication technology has come a long way evolving from bulky wired phone systems to the latest IP PBX Solutions. Today, VoIP service providers give you two choices for basic phone systems: on-premises IP PBX and hosted or cloud systems. Each option has its pros and cons, cloud-based hosted solutions are ideal for being cost-efficient, more reliable and scalable solutions.
Understanding the Importance of IP PBX Solutions
The hosted PBX market increased by 5 billion USD in 2020 and is expected to rise 12% by 2027. Hosted or cloud telephony system means companies no longer need to manage and maintain physical equipment like servers on-site. Companies can access hosted IP solutions on the Internet and benefit from increased flexibility and scalability. The cost-effectiveness and simplified management have made this system a preferable choice for businesses. They neither need to bear the maintenance and upgrades burden nor required to invest in costly hardware due to cloud technology. Companies can focus on core business activities enjoying a feature-rich and reliable communication system.
How Does the IP PBX System Work?
This system is an improved version of traditional analogue PBX, also known as VoIP PBX. The IP PBX system contains advanced features that allow connectivity among various business branches from multiple locations. The internet protocol (IP) links all the phones in your office and converts the analogue voice data into digital signals which reach the destination as voice data. The unified communication features like messaging and video conferencing boost collaboration among your in-house and remote teams. Operating in the cloud allows remote employees to use all functionality and communicate with clients over the Internet.
What are the Important Features of VoIP PBX Systems?
1. Scalability
This functionality is the strategic asset of hosted service providers looking to invest in new opportunities without the limitations of traditional telephone systems. IP PBX systems provide matchless scalability so you can scale up effortlessly or down based on your communication requirements. Hence, IP telephony is advantageous for companies with fluctuating communication needs.
2. Reliability
Many service providers host the IP PBX system in reliable data centers so your system automatically moves to backup servers in case of any disruption reducing downtime. According to the TecInfo Communications study, leveraging hosted IP PBX systems offers 99.9% uptime. Hence, they are highly reliable solutions to ensure connectivity during critical operations.
3. Automatic Call Routing
It is one of the important features of the latest IP PBX systems that automate call routing and streamline the inbound call process considering predefined rules. Automated call routing brings substantial improvement in the call distribution process. Incoming calls quickly reach the relevant department or agent boosting overall operational efficiency.
4. Security Measures
Client and business data security is an important concern for businesses in today’s digital age. This is why service providers incorporate advanced security measures to satisfy their clients. Multi-factor authentication, encrypted communication channels and routine security updates prevent unauthorised access and security threats.
5. Mobility & Flexibility
Your internal and external teams can stay connected through mobile apps and softphones. They can initiate and receive calls and collaborate effortlessly whether in the office or on the go.
6. Video Conferencing
Today, business communication is not limited to voice calls only. IP PBX systems allow video conferencing and calling so you can collaborate with your clients and teams. Your internal and external teams can share ideas and stay on one page about company matters.
What are the Advantages of the IP PBX System for Service Providers?
1. Offer Competitive Edge
Today, there are countless service providers offering services in the market. This is why they need to differentiate themselves from the rest to stay ahead of competitors. Offering advanced solutions like IP PBX can mark you as a unique and reliable service. The cutting-edge communication infrastructure for business communication also helps companies retain existing customers and attract new clients.
2. Streamline Management & Maintenance
Another advantage of cloud PBX solutions is that they are easier to maintain and manage than on-premises solutions. Service providers can perform maintenance and updates ensuring all their clients take advantage of advanced and secure features. The clients can invest their energies in core competencies other than maintenance or update hassles.
3. Increase Customer Satisfaction
These solutions contain tools that enhance the customer service experience. For instance, interactive voice response (IVR) offers self-service options while the call recording feature allows companies to identify coaching needs and understand their client’s pain points. This further helps to increase your client’s satisfaction level and improve your service image as a trustworthy service provider.
4. Market Expansion
Service providers can mark themselves in the growing market and reach businesses looking to enhance communication with modern solutions. When companies understand the advantages of cloud or hosted telephony systems, the demand for advanced cloud PBX solutions will rise.
Which Trends & Developments are Expected in Hosted Solutions?
Integrating artificial intelligence can increase the performance of call routing, virtual assistants and sentimental analysis features. Likewise, 5G technology will increase communication speed facilitating a seamless communication experience. Meanwhile, hybrid solutions combining cloud and on-premises solutions are likely to gain popularity. This will enable companies to maintain full control of business communication taking advantage of cloud scalability. The hosted solutions will become more secure against cyber threats and unauthorised access.
Summing Up: Transform Your Business Communication with Reliable Solutions
It would be surprising to learn that many service providers are switching to hosted telephony or IP PBX systems than ever before. The evolution of cloud telephony solutions has transformed how businesses manage internal and external communication. Traditional phone systems are giving way to more scalable solutions with one of the front-runners in this transformation include cloud or hosted IP PBX Solutions. These innovative solutions have rapidly gained traction among hosted service providers. Hence, join hands with reliable and reputable hosted PBX service providers like CherryBerry UCM for a competitive edge. Contact us to achieve this endeavour together!
