Why are IP-Based PBX Systems the Future of Business?
Nowadays, cloud-hosted IP-Based PBX Systems are undoubtedly a way for businesses to be flexible, cheaper and reliable. The evolution of these systems introduces companies to a new era of efficiencies to ensure unified communication. Traditional phone systems were costly in context with phone bills and maintenance needs. You may know IP PBX solutions with different names like cloud PBX, VoIP server or VoIP PBX. All these are different names for the same thing, which is a business telephony system that contains a centralised switch system to create connection among calls from and to the outside world. These latest PBX systems have replaced the numerous traditional phone lines and outdated PBX systems. Let’s dive deep into the technology and its benefits for your business.
What is an IP PBX System?
When it comes to IP (internet protocol) telephony, it allows call data transmission between servers through the internet connection. Typically, a PBX or private branch exchange system is a business telephone network that manages your incoming and outgoing business calls. These PBX systems can be on-premises or cloud-hosted. An IP PBX technology enables enterprises to share countless phone lines or switch calls in-between VoIP users. The traditional PBX systems need separate networks for data and voice but the latest IP-based systems allow converged data and voice networks. This means that companies can ensure voice calls and VoIP communications through the internet with a unified system. An IP system converts voice signals into digital ones to handle incoming and outgoing calls. VoIP PBX or on-site PBX make use of existing internet connections and allow advanced call routing, video calling, conferencing, interactive voice response and more.
Key Benefits of IP PBX Technology
1. Allow Multi-Participants Conferencing
In recent years, multi-participant conferencing has emerged as a necessity for businesses. An IP PBX system comes with built-in support of this feature that allows you to stay connected with your team and business partners regardless of geographical constraints.
2. Offer VoIP Solutions
Nowadays, telecommunication technology is evolving at an exceptional rate therefore businesses are moving from traditional PBX technology. According to a study, almost 40% of companies in the UK prefer VoIP solutions over traditional methods. Companies can grow their business in the digital age through the latest VoIP technology.
3. Provide a Remote Working Facility
At present, it is worth investing in the technology that promotes agility and mobility. Companies can get such IP-based PBX Systems that feature remote IP extensions, Follow Me, Find Me features etc. so you can stay connected with your remote team while on the move.
4. Offer Reporting & Analytics
Many IP PBX systems have built-in reporting features while the latest ones offer more advanced functionality. Reporting and analytic features help businesses to monitor and improve IP PBX performance. They can gain valuable insights into the quality of calls, costs, usage and customer satisfaction level.
5. Allow Limitless Communication
If you are running a business that deals with calls from different locations, you can easily route calls to anywhere or any device without doing any extra effort. IP PBX technology connects all telephone extensions to PSTN and provides unified internal communication.
The Bottom Line
Switching from traditional on-site PBX systems to IP-based PBX Systems ensures better flexibility and mobility and gives you access to advanced phone features that improve your business performance. A cloud-based IP PBX technology gives you control over your workforce through a centralised system. This means every employee in your business has access to the same robust features even though they are working from home, office or on the go. Contact Cherry Berry UCM today to ensure effective internal communication within your business.