10 Key Reasons Your Business Needs an IP PBX System
Significance of IP PBX System For A Business
Today, companies have many ways to contact customers and clients, such as live chat, SMS or email. However, phone calls are still used in most forms of communication. Customers contact your business to discuss their concerns or negotiate over services. Technological advancements have replaced the traditional landline system with a robust IP PBX System. The latest systems are easier to install and maintain. At the same time, cost-efficiency is another important factor that motivates companies to switch to the latest solutions to streamline internal and external business communication. Let’s delve deep into the top reasons for investing in IP-based systems.
1. Easy to Install & Configure Than Legacy System
The system works as a computer-based software while the advanced processing capacity of the computer, user interface and features increase its efficiency. Any of your team members with a basic understanding of computers and networking can install and maintain the system. Conversely, proprietary systems need trained IT experts for the purpose. Meanwhile, IP PBX is cloud-based so upgrades and maintenance are your service providers’ responsibility. It saves your time and money which you can invest in other important tasks.
2. Web/GUI-Based Interface Makes Management Easier
Another reason to prefer IP PBX over traditional systems is GUI or web-based configuration interface. This functionality lets you maintain and adjust your phone system easily. Conversely, proprietary systems have complex interfaces that could be easier for your teams with the latest IP solutions. Only IT or phone experts can use these systems. Thus, a web-based easy-to-use interface in IP PBX has made it a preferable choice for companies that want to cut costs. Likewise, your teams with basic knowledge can maintain the latest systems.
3. Facilitate International Calls Saving Significant Costs
Monthly costs are substantial in the case of traditional phone systems especially when it comes to long-distance or international calls. However, the latest VoIP providers allow you to manage such calls saving significant monthly costs. Businesses with offices in different locations can link their branches with a single telephone system. The VoIP solutions facilitate making free phone calls between different branches. Hence, IP PBX is the best option for those handling international calls.
4. IP PBX Systems Eliminate The Need For Phone Wiring
The term ‘IP’ is a short form of internet protocol that means the systems allow communication over the internet. It also means that IP phones are directly connected to the computer network port (you can share it with adjacent computers). Meanwhile, you can easily install software phones on your PC without bulky phone wiring in the office phone system. Moreover, adding or removing extensions or users is time-consuming with traditional systems. However, using the latest VoIP or cloud systems, you can install or transfer extensions without hassle.
5. IP PBX Systems Do Not Support Vendor Lock-in
Advanced IP PBX solutions follow the open SIP standard enabling businesses to match and mix any software phone or SIP hardware with any VoIP service, PSTN gateway or SIP-based IP PBX. Meanwhile, this facility is not available in proprietary phone systems. This is because they require proprietary phones to use the latest features or proprietary extension modules to add more functionalities.
6. IP PBX Offers Great Scalability
A business’s communication needs increase as it grows or expands. Companies often require costly hardware modules to add extra lines or extensions to legacy systems. Thankfully, this is different with advanced VoIP solutions. You can easily scale up or down following your unique or fluctuating business requirements. Even adding users, phone lines or extensions is possible with just a few clicks within no time. You can easily add more phones or extensions to your network to expand.
7. Improves Customer Satisfaction & Productivity
Being a computer-based system, IP PBX offers countless integrations. It means that companies can integrate their phone functions with business applications and streamline how they manage business operations. For instance, your teams can automatically get detailed insights on customer past interactions leading to enhanced customer experience. It also reduces the time spent on managing each call. Happy and satisfied customers also bring revenue to your business. Hence, it is worth considering the latest IP telephony solutions.
8. Provide Twice the Phone System Features At Half-Price
Moving to advanced VoIP systems opens up new doors for unified communications. This software-based technology facilitates developers to improve or add features easily. The advanced features in the VoIP phone systems like voicemail, auto-attendant and reporting are easily available at low costs. Meanwhile, video and audio conferencing and instant chat promote unified communications but are expensive in legacy systems. Thus, VoIP systems are a great breeze for businesses with budget constraints.
9. Facilitate Hybrid Working Model, Hot Desking & Roaming
Nowadays, hot desking has become increasingly popular. This process allows companies to shift offices or desks considering the task. For instance, if you want to move to a new location in a legacy system, extensions must be re-patched. However, the advanced IP systems eliminate the need for patching allowing users just to take their phone to the new desk and start working. Meanwhile, the hybrid working model has also gained popularity in recent years, facilitating working from home which traditional systems do not offer. Remote teams can also roam and answer calls to their extensions like in the office or divert calls anywhere benefitting from SIP protocol characteristics.
10. IP PBX Systems are Easier & User Friendly
Your employees often need help using advanced features in the IP telephony system. Furthermore, transferring a call or setting up a conference in the traditional systems demands detailed instructions. Thankfully, IP PBX offers a user-friendly GUI so your teams can easily set up conference calls or transfer a call. Businesses can also stay updated on inbound calls and call queues. The easy-to-use interface improves your team performance and streamlines business communication processes.
Closing Thoughts
Finally, investing in an advanced IP PBX System makes a lot of sense for startups (looking to buy a phone system) and established companies (already have a PBX). This system offers significant savings in maintenance, management and call costs. Hence, switching to the latest IP PBX should be the obvious choice for modern enterprises. CherryBerry UCM business solutions can increase the value of your business allowing you to have complete control of your business communication. Hence, don’t hesitate to contact our professional team for expert guidance.
Why Should Your Business Move to A VoIP PBX System?
How is A VoIP PBX System The Best Choice For Remote Teams?
Seamless collaboration and exceptional customer service are essential for a business’s success today. For this reason, advanced technologies of the digital age have replaced clunky wired phone systems and given way to scalable and flexible cloud-based internet solutions. The latest VoIP PBX System is one game-changing technology that has transformed how companies connect and communicate with customers and clients. The best part of this technology is that you do not need any hardware, landlines or server rooms as you can place and receive calls over the internet making it a suitable choice for remote teams. Let’s dive deep into the basics and advantages of this technology for your business.
What is A Cloud or VoIP PBX System?
This business phone system works like a standard PBX, but without using a traditional public switched telephone network (PSTN). Instead, it depends on an Internet connection to connect phones and transmit voice and video data. Cloud or VoIP PBX as a central hub to manage internal and external business phone calls. Meanwhile, the latest features like call routing, auto-attendant and conferencing make it the best alternative to the traditional wired-based telephone systems.
What are the Major Components of A VoIP System?
1. IP Phones
The advanced VoIP-based PBX systems also use IP phones like traditional phones but are connected to the internet. They convert sound into data to transmit or can be upgraded versions of legacy phone systems connected with adapters and software running on the computer or mobile phone. Your employees also need communication accessories like a microphone and headset.
2. Internet Connection
You need a reliable and stable internet connection to run your VoIP system to ensure smooth communication within and across the organisation. Companies should consult with their VoIP PBX service provider to learn about internet bandwidth requirements to run the system.
3. VoIP Gateway
This device converts the analogue voice and video signals into data packets to transmit over an internet network. It is an efficient way to connect traditional phone systems with modern VoIP networks. This system promotes collaboration among your in-house and remote teams so they remain on the same page about company matters.
4. PBX Server
It serves as the brain of the phone system that manages internal and external communication functions like voicemails, call routing and transcription. Although in a legacy system, the server is often kept in the physical location of your office, it is hosted in the cloud instead of onsite hardware in a VoIP system.
What Makes VoIP Different From Traditional Systems?
1. Infrastructure
On-premises and legacy PBX systems depend on hardware and analogue wired phone lines. They are usually located on-site. However, modern VoIP systems function digitally using an internet connection. Thus, the system requires minimal or no hardware until you use physical VoIP phones.
2. Cost
Companies require higher upfront costs in legacy systems for installation, maintenance, physical space and hardware. Conversely, VoIP systems require lower expenses as they can work on software and internet connection. This is why your remote teams can make and receive calls wherever, and whenever needed on an internet-connected device.
3. Flexibility
Latest cloud VoIP provide greater flexibility and scalability enabling your employees to stay in touch and collaborate regardless of location. Traditional phone systems do not support remote work due to dependency on on-premises hardware.
4. Maintenance
On-premises PBX systems need frequent updates and maintenance. In addition, companies have to hire dedicated IT teams or third-party service providers to keep phone lines connected. However, the service providers host the VoIP PBX so they are responsible for all maintenance, upgrades and security.
5. Integration
Traditional systems offer limited integrations and often require specialised services and a dedicated IT team. Cloud PBX systems function over the internet so they can easily integrate with existing business tools and apps.
What are the Advantages of VoIP for Your Business?
1. Offer Easier Collaboration & Flexibility
Modern businesses need innovative ways to communicate with customers, clients and teams. IP PBX systems contain advanced features like audio and video conferencing, call recording and management features. You can manage your entire business communication through call transfer, forwarding and 3-way calling without missing any calls.
2. Streamline Call Management Through the Online Portal
Staying connected is the top priority of companies besides managing the system. VoIP system allows you to view, manage and edit users’ access through the online portal. Meanwhile, your remote and in-house teams can collaborate easily and use the same system features.
3. A Less Expensive Option
By moving to the latest cloud VoIP PBX systems, companies can dramatically reduce the expenses on infrastructure and hardware. They can also manage their business from anywhere which reduces other unnecessary costs.
4. Better Solution to Future-Proof Your Business
IP PBX systems are better alternatives to physical phone systems as they allow you to scale for future growth and increase efficiency. Companies can easily add new features and users as their business grow. It also means your business phone system will always grow with your changing needs. Furthermore, you only have to pay for the features you need that reduce unnecessary expenses.
5. Ensure Business Continuity
Another important benefit of the VoIP system is resilience. There are minimum to no chances of unexpected shutdowns and cloud technology keeps your business data secure. In case of any disruption, your calls automatically move to backup centres.
6. Facilitate Remote Teams
VoIP systems are ideal for your remote teams who can access the system from any location and make and receive calls over the internet connection. Meanwhile, they can also collaborate with in-house teams with video conferencing features.
Closing Thoughts: Make the Right Decision for Long-Term Success
Today, traditional PBX systems have been overtaken by new technological advancements like cloud or VoIP technology. They allow companies to make and receive calls over the Internet without investing in costly hardware, wired landlines and bulky servers. Meanwhile, you can scale up and down with your business’s fluctuating needs through the latest unified communication system. The VoIP systems are an ideal option for remote teams who can communicate and manage voice communication within and across the organisation seamlessly. Meanwhile, a VoIP PBX System is easy to install and maintain. Are you ready to upgrade to a future-proof communication solution? Get CherryBerry UCM assistance to develop your business communication on modern lines.
Streamline Your Business Communication with VoIP PBX System
Why Does Your Business Need A VoIP PBX System?
Today, businesses need a perfect solution to meet their communication needs and that’s the flexibility a VoIP PBX System offers. This particular business telephone system allows the transmission of internal and external phone calls through an IP network. Companies can benefit from its flexibility, cost-efficiency, easy scalability and enhanced data security. With these business phone systems, you have to pay lower call rates for both international and domestic phone calls and require fewer maintenance costs. Moreover, it is compatible with different devices including softphones, desk phones, mobile devices and conference phones.
VoIP vs. Traditional PBX? The Differences
PBX can be described as Private Branch Exchange while VoIP refers to Voice over Internet Protocol technology. These systems are designed to initiate and receive business phone calls. They work differently in terms of their pros and cons. PBX connects all phones in your office with the same network for internal and external calls. It is secure and highly reliable but setup and maintenance costs are significant. Conversely, VoIP systems use internet technology to transmit voice and are more scalable, flexible and cost-efficient. However, internet disruptions and outages can affect the sound quality and VoIP performance.
How Does VoIP Technology Need PBX?
Today, most VoIP systems work independently so they do not need a PBX system except a strong internet connection and particular VoIP phones. Many VoIP PBX System providers offer PBX features that work without on-site PBX hardware. However, it is important to note that in the case of an on-premises IP PBX or VoIP-based solution, the system needs to connect with PBX. The physical connection with the PBX systems through wiring is not necessary as they can connect with the PBX over the internet connection. If you are in search of a reliable VoIP-PBX service provider, CherryBerry UCM experts can help you achieve your communication goals.
Significant Features of VoIP Phone System
1. Call Forwarding
Call waiting and forwarding are essential features of VoIP systems. Although regular phone lines also offer these features, the latest technology offers maximum efficiency. The call forwarding feature allows your team to forward the calls to the intended destination, another extension, IVR or phone number.
2. Conference Calling
The latest VoIP interface is quite easy to use so multiple participants can collaborate through conference calling features. The participants can join the call using any internet-connected device, whether computer or mobile and can share screens and documents during the call. The VoIP systems also allow sharing a video call.
3. Call Blocking
This feature enables your team to block unnecessary numbers and spam calls to save time. It is handy when you want to reduce the limit of receiving calls. Moreover, it is an effective way to avoid unwanted calls.
4. Call Recording
Companies can use the call recording to keep a record of meaningful conversations or to identify coaching needs. They can analyze the quality of customer service and agents’ performance through recorded conversations.
5. Call Routing
Through VoIP routing features, you can route calls on any number, department, team or device within your business following specific criteria. This reduces the burden on your teams and also makes them more productive than before.
6. Automatic Call Distribution
With ACD and IVR (interactive voice response) features, companies can ensure that all calls are answered quickly. The IVR technology provides self-service options to your customers and lowers your agent’s burden.
Conclusion
The VoIP PBX system by CherryBerry UCM is a perfect solution for companies looking to elevate their customer experience with ease or want to streamline their internal and external business communication. It allows you to combine your all business communication platforms in a seamless solution to benefit your employees and customers. Contact us today to improve the efficiency of your business phone systems.
