Inbound Call Strategy

Which Call Center Strategies Can Add Value to Your Business? There are many reasons why customers are frustrated while contacting call centres or an established business helpline. This is because they want to avoid confusing phone menus, long hold or wait times, or repetitive...

Importance of Inbound Call Strategy When customers have so many convenient communication options (live chat, email, social media, etc.) available, it is reasonable to consider whether phone calls are still important. It may be surprising that more than half of customers...