You’ve migrated some back-office operations, like finance, and your customer relationship management (CRM) program to the cloud as part of your digital transformation. Your company is now more agile as a result of this. What comes next? This is the ideal moment to think about all the benefits of a hosted PBX service if you’re thinking about what other technologies you can migrate to the cloud to promote business growth.
What Does Hosted PBX Mean?
To begin with, what exactly does cloud PBX mean? A virtual internet phone system called Cloud PBX (Cloud-based Private Branch Exchange) automatically answers all calls and connects them to the appropriate department or user extension.
PBX is hosted in the cloud, providing your company with a single platform for mobile phone use. As such, it is becoming more and more common for this phone service to take the place of antiquated, pricy office phone systems. While there are many advantages to moving to PBX, these are the top 10 reasons your company should consider implementing hosted PBX right away.
Benefits Of Hosted PBX Service
As you would expect, a cloud-based communications solution offers the basics such as voice calling. But it also delivers many more features than your old phone system, including collaboration tools and integration with other enterprise applications, such as CRM. These additional capabilities mean a hosted PBX service, like Cherryberry UCM, can deliver a long list of advantages for your business, from higher productivity to the ability to personalize the customer experience.
You’ve come to the right place if you’re unsure about the differences between a hosted PBX service and a conventional phone system. Here are the top ten advantages.
1 – Boosts Production and Efficiency
Would you provide your staff with a tool to enable them to work more quickly and effectively? You would, of course! That tool is a hosted PBX service. Through a smartphone application, employees have complete access to the system even when working remotely. Employees can instantly obtain answers when they need them thanks to features like screen sharing, business SMS, and conference capabilities that keep them in continual communication. Employees can access customer and supplier data via CRM connectivity. Gone are the days when you had to waste time hunting for passcodes and switching between systems to find the information you needed.
2 – An Easy To Use System
Change frequently results in lost productivity and downtime while staff members become accustomed to new technology. With a hosted PBX, not so. Actually, plug-and-play functionality ensures that you can quickly get up and running with the least amount of disturbance. Because of the user-friendly, straightforward design, training is equally painless. Workers won’t miss a beat. Instead, they will be praising a corporate phone system that increases their productivity.
3 – Work Together With Older Systems
It might be hard to move to new communication tools, particularly if you’re used to other systems. The good news is that when it comes to integrations with a hosted PBX, there is nothing to be afraid of. In fact, because of interfaces with web dialers, CRM systems, email and calendar systems, and more, you and your team will be working more efficiently and quickly than before. Workers are allowed to use the system of their choosing, handling calls directly in browsers and third-party apps.
4 – Expandable
Adding more lines and features to a hosted PBX system is simple. Your supplier can quickly scale your service up or down by only getting in touch with you. This is a significant advantage if your company experiences cycles. Imagine being able to swiftly turn on during peak hours and then turn off the lines during off-peak hours without having to pay any expenses. Innovation is also correlated with scalability. There’s always more functionality and features being added. You can begin utilizing newly released features as soon as they become available when using a hosted system.
Additionally, there is no need to add or pay for a new function if it is not a suitable fit for your company. The key to a hosted PBX is choice. Consider it as a buffet of features from which you can select the most economical, yet effective, communications package for your company.
5 – Flexible
We’ve already discussed how workers can work remotely with a hosted PBX system, but did you realize that there are a lot of options available to you in terms of phone type? Workers have the freedom to communicate whenever and however they choose with cutting-edge IP desk phones, softphones, and smartphone apps. The utmost in flexibility and independence, they can even swap seamlessly from one phone to another while on a call.
6 – Improved Cooperation
In fact, a hosted PBX solution promotes staff cooperation. With just one click, you may join an online, audio, or video conference call. To quickly and simply connect with coworkers, use group and individual texting. Create collaborative areas where teams can communicate in real-time and share crucial information. The variety of resources at your team’s disposal keeps communication and idea-sharing fluid. The outcome? A network of workers who are knowledgeable, well-connected, and equipped with the resources necessary to do their duties as effectively as possible.
7 – Excellent Customer Service
Contact centre integration lets you offer the best possible customer service. Call routing facilitates online, email, and chat requests in addition to incoming and outgoing calls. You can monitor and track progress with the use of reporting capabilities and call recording, which will help you staff more effectively, expedite contact resolution times, and provide new call agents with greater training. By meeting your consumers where they like to be reached, omnichannel assistance may boost customer satisfaction and loyalty.
8 – Cost-effective
First off, nothing needs to be installed. Hardware purchases, which can be expensive up-front, are not required. The vendor handles maintenance, so your skilled IT staff can concentrate on projects for business expansion. Additionally, with mix-and-match options, you may add or remove services as your business needs change and only pay for the ones you currently require. In the end, you don’t have to pay for something you don’t want, and what company owner doesn’t enjoy that?
9 – Trustworthy and Safe
No matter how big your company is, security and dependability are essential for success. The supplier bears the burden of maintenance and updates for a hosted system. Here’s where picking a reputable dealer makes all the difference. For instance, Cherryberry UCM is built on Google Cloud, so you can be confident that you’re getting a stable and secure solution that will let you sleep soundly at night.
10 – Simple To Handle And Utilize
Despite how strange it may sound, using a hosted PBX solution improves your managerial skills. With a hosted system that’s simple to use and administer, you can leave the trenches and concentrate on more strategic business growth activities. A mobile-first design, collaborative tools, and native integrations are examples of cutting-edge features that keep your business operating smoothly. Instead of making repairs to the engine, you can accelerate quickly to success.
Conclusion About Hosted PBX Service
Although we could go on forever, we think you can see by now how beneficial a hosted PBX service is. You will receive a business phone system that maximizes budget flexibility, equips your staff with cutting-edge capabilities, and allows them to work remotely. Choose the Hosted PBX system offered by Cherryberry UCM today! We can clearly see which option is better: hosted PBX!
IP PBX Solutions: Transforming Business Communication
In today’s digital era, a great number of companies all around the globe have switched from traditional landline phone systems to IP PBX solutions to ensure effective communication among teams, employees, clients and customers. Although traditional phones have been a good source of communication for decades, changing customer demands and advancements in technology have increased the demand for cost-effective solutions which the latest cloud-based IP PBX systems offer. IP PBX is the short form for Internet Protocol Private Branch Exchange, a business phone system powered by the Internet to facilitate voice and multimedia communication. Traditional PBX systems contain physical phone lines but the latest technology uses IP networks to transfer voice data. The seamless integration of video, voice and data communication makes it a highly effective tool for modern workplaces. Let’s learn about the features, importance and benefits of this system for modern enterprises.
What are the Different Types of IP PBX Technology?
IP PBX technology is available in two different forms on-premises or cloud-based IP PBX. A company should choose the one that meets its special business criteria and goals. On-premises IP PBX systems is a telephone system managed within a business’s physical location and needs hardware and infrastructure to ensure internal and external communication. With this type of technology, working remotely becomes more technical. Moreover, in case of any natural hazard like fire or flood, the system goes offline. Though these systems give businesses full control of their telephony infrastructure, they need an expert team to fix the issues. Conversely, cloud-hosted IP PBX technology runs on virtual servers which lowers the infrastructure costs and makes remote working easy. These systems are suitable for enterprises looking for agility, scalability and unified communication.
Traditional vs. Modern PBX Technology
Traditional PBX systems have long been considered standard for business communications. This technology depends on physical and on-premises hardware and offers reliability but with significant limitations. However, the latest IP PBX technology relies on internet connectivity and cloud technology to deliver a cost-effective, scalable and flexible solution. Businesses can benefit from different features of the latest IP PBX technology like auto-attendant, virtual extension and easy integration to improve internal and external communication. This system seamlessly enables remote work and supports the modern workplace environment where connectivity is crucial for business success. Scalability is another positive point of the latest systems. There is no hurdle of physical infrastructure so companies can easily update their phone system. Moreover, cloud-based IP PBX technology satisfies the demands of today’s evolving, dynamic and interconnected business environment.
Significant Reasons to Switch to Modern PBX
1. Easier Installation
This technology runs as software on the systems so any person expert in networking can easily install and maintain it. Conversely, the proprietary phone system often needs an expert installer. The web-based configuration interface also supports easy fine-tuning and maintenance of the phone system.
2. Reduce Call Costs
With IP PBX technology, enterprises can easily utilise VoIP providers for international and long-distance calls or can connect phone systems among different branches.
3. No Need for Phone Wiring
An IP telephony system does not require complex phone wiring like traditional systems. Moreover, there is no need for expensive hardware modules to add more phones as a standard computer easily manages extensive phone lines and extensions and you can easily expand it.
4. Improves Customer Service & Productivity
This system allows you to integrate your business apps with this technology to enhance productivity. For instance, access to customer records during calls improves customer service experience.
5. Support Roaming & Hot Desking
Hot desking refers to the process of moving an office or desk on the basis of a task. Companies have to re-patch their extensions to new locations in the traditional PBX system. In modern IP PBX, employees can easily take their phone to a new desk without the need for patching. Users can also divert calls anywhere in the world.
6. Easy to Use Interface
This system is very easy to manage due to its simple and user-friendly GUI. Your workers can easily handle this system and can access detailed views of inbound calls or calling queues to enhance efficiency.
How Does IP PBX System Streamline Business Communication?
- IP PBX technology allows enterprises to route their calls based on extension number, caller ID or time of the day.
- This system has built-in support for multiple participant conferences calling for virtual collaboration, a trend that has gained traction in recent years.
- Companies can use the auto-attendant feature of IP PBX to set up greetings and route callers to relevant extensions or departments.
- The system allows recording of the calls for training, quality control and compliance purposes.
- Administration can access call-related information such as call volume, customer service metrics or wait times.
- Businesses can integrate their PBX system with CRM software and other applications to streamline organisational workflows.
- The system allows multi-channel communication like chat, email or SMS with voice to ensure seamless customer service experience.
- The latest security measures in cloud-hosted PBX systems such as authentication and encryption ensure the security of sensitive call information.
- Cloud PBX also offers video conferencing, voice, call queuing and SMS message facilities.
- The interactive voice response feature reduces needless call transfers to agents and brings improvement in the inbound calling process. This feature automatically routes calls to relevant departments on caller request.
- Cloud technology ensures data safety even in case of disasters.
Bottom Line: The Future of Business Communication
Cloud-based IP PBX Solutions allow businesses to transmit voice and other data through the internet to enhance unified communication and collaboration. The cost-efficiency, adaptability and advanced features of IP PBX have made it an essential tool for companies seeking to enhance their communication infrastructure. The latest technology does not need any set-up or maintenance cost. It allows you to make changes easily, offers excellent voice quality without making heavy investments and also supports remote working. With this unified communication system, enterprises can integrate voice calls with email, messaging and video conferencing on a single platform. If you are looking to implement a cloud-hosted IP PBX system or want to upgrade your previous one, communicate with Cherry Berry UCM experts and take your business communication to the next level.
Why Choose Cloud IP PBX For Your Enterprise?
Today, enterprises need a feature-rich phone system that can adapt to the demands of changing technologies. In recent years cloud IP PBX phone systems have gained popularity as effective communication is key to success for any business. These systems offer a robust phone system equipped with the necessary tools and features. Companies are no longer required to make any installations and do not need to allocate a heavy budget for the maintenance of equipment. However, before moving ahead towards this flexible and feature-rich phone system to manage your communication infrastructure you should know whether a cloud-based PBX system is the right choice for your business or not. This is because this system may not be a suitable option for you in case of not having a reliable internet connection. Let’s explore the way a cloud-based PBX can transform the way your business communicates.
Key Takeaway: What is Cloud IP PBX?
A cloud-based IP PBX, virtual PBX or hosted PBX is typically a phone system that does not need traditional on-site hardware to communicate. Instead, companies operate their calls-related processes through the cloud that works as a central hub for voicemail, call routing and forwarding and other telephony functions. This system needs good internet connectivity to transfer voice data that offers a robust, efficient and budget-friendly communication solution.
A private branch exchange system or PBX system in short allows businesses to communicate within and outside their company premises through this telephony network. It is not similar to residential services but comes with additional features such as extension dialling, call conferencing, automated attendant, hour settings, customer waiting queues and a lot more. IP-based PBX solutions completely depend on the internet. It does not depend on hosting software on servers like various digital systems, a cloud PBX hosts and stores data in the cloud.
How Does It Work?
This internet-based phone system keeps the ability to completely transform your communication infrastructure. The PBX service providers provide PBX equipment and plug your desk phones into a router to handle telephony features through a server located in the physical location of the service provider. This system routes incoming calls and allows call transfers to other extensions. Companies have to make huge investments in setting up and maintaining the on-premises PBX system. Moreover, they also have to look for other communication solutions for remote employees. In a cloud-based system, all data stored in the cloud reduces the inconvenience caused by traditional systems. These systems reduce the costs of scaling and managing old phone network infrastructure connected to landlines.
The functions of on-premises PBX hardware shifted to the cloud. Now, employees can download the software on internet-connected devices of their choice to perform their routine tasks. Their presence is no longer necessary on the desk to use their work phone number. Rather, companies can connect their employees through wireless networks. Additionally, some companies also make investments in Ethernet cables for each desk in the company to enhance call quality and decrease interruption. The staff of the company can access this cloud-based system through a dedicated VoIP phone application on any device. On desktop computers, this application can easily integrate with local applications.
Are Digital & Cloud PBX the Same?
Cloud IP PBX systems are evolved from digital on-premises systems with the same level of functionalities. However, they have differences in terms of the location of equipment and its maintenance. In the on-premises system, the PBX equipment contains large hardware units that store on location. Companies have to invest a lot of money in such systems due to the need for special storage facilities and large system sizes and requirements. Additionally, they must allocate an amount for its maintenance as such complex systems require a lot of professional attention. PBX switchboard helps to monitor digital systems.
Meanwhile, cloud PBX has all the functionality of a digital system but eliminates the necessity of hardware due to operating in a virtual space. This system not only saves your business costs on complex installations but also reduces the need for maintenance. Due to their ease of use and offering functionality of the digital PBX system, they have become the first choice of modern businesses.
Key Advantages of Cloud-Based PBX
Offers Cost-Effective Solutions
The most important perk of a hosted cloud PBX system is its reasonable costs. Your company does not need to buy any physical equipment except VoIP-enabled desktop phones. Companies can route all calls to workers’ phones without any maintenance and installations. Due to cloud availability, your business can handle phone lines, maintenance and update needs. Moreover, employees can make unlimited calls without the worry of extra charges.
Ensure Flexibility & Offer the Best Features
Cloud-hosted solutions enable your businesses to make countless calls through internet connections. In case of moving your business to a new location, you don’t have to face the difficulty of shifting equipment except for phones. Cloud-hosted PBX systems allow the administration to make changes in your phone system and enable employees to access their portals to get the necessary information.
Geographic Independence & Allow Disaster Recovery
Old landline systems are prone to disasters as well as wear and tear that can cause an extended outage of phone service. Cloud IP PBX systems not only facilitate employees to stay connected through a unified approach but employees can switch through different branches without location boundaries. This promotes seamless collaboration and reduces long-distance communication charges. Meanwhile, there is no communication downtime issue in cloud-based systems as it offers continuous services in challenging times.
In case you are considering switching your business from the old PBX system to the new cloud phone system or want to establish a new one, contact us. Cherry Berry UCM Cloud IP PBX solutions offer matchless flexibility, scalability and cost-efficiency. The best part about our system is its ability to integrate with other communication technologies. Take benefit from the transformative power of our cloud-based solutions to enhance the quality of customer service and productivity, staying ahead in the competitive marketplace.