Cloud-Based VOIP PBX

Why Cloud-Hosted VoIP Phone Systems Are Shaping the Future of Business Communication

Why are Cloud-Hosted VoIP Phone Systems Important?

With customer expectations rising and remote work becoming common, companies seek innovative cost-efficient solutions to ensure effective business communications. The traditional phone systems, once the backbone of communication, are expensive and outdated in today’s digital age where flexibility and scalability are the key to success. Enter Cloud-Hosted VoIP Phone Systems as future-proof solutions for all-size companies transforming internal and external business communication. Its ability to manage interactions seamlessly, enhance flexibility, and reduce costs has made cloud VoIP an essential tool for companies over the years. 

What are Cloud-Hosted VoIP Phone Systems?

Instead of traditional phone lines and physical wires, the advanced cloud-based VoIP systems are powered by an internet connection to handle incoming and outgoing calls. They work like conventional landline systems with only one key difference, they are hosted in the cloud. Interestingly, new VoIP telephony has replaced ISDN and PSTN phone systems to ensure continuous services. Flexibility, security, ease of access, and scalability are other reasons that make the traditional phone system obsolete. Meanwhile, VoIP systems have significantly impacted the efficiency of companies across various industries so utilising its potential is crucial to improve business productivity. 

Understanding the VoIP Phone Systems

VoIP converts analogue signals into digital data packets to transmit voice data. Meanwhile, it depends on packet-switched networks leading to efficient use of business resources. Companies can use broadband internet connection to communicate internally and externally rather than installing conventional phone lines. Here are a few features of this technology:

• Digital Data Transfer: It converts the analogue voice signals into data packets.
• Internet-based Communication: The technology uses a broadband internet connection for calls.
• Flexible Device Usage: You can access VoIP technology through computers, mobile devices, or phones.
• Resource Utilisation: Companies can benefit from packet-switched networks to save costs and resources.
• Flexibility & Integration: VoIP infrastructure allows companies to integrate the phone system seamlessly with existing business communication systems increasing overall efficiency. 

How Business Communication Evolves?

Traditional phone systems were standard for many years but had some limitations in terms of flexibility and costs. This is why companies have switched from analog to digital communication. Meanwhile, internet integration proved a turning point for business communication and promoted unified communication methods. Nowadays, instant messaging, email, and video conferencing have become integral parts of a business allowing more flexible and faster communication. Even VoIP has eliminated the need to develop costly infrastructure and phone lines making communication more scalable and efficient. Let’s take a look at different business communication systems.

• On-Premises PBX System: This phone system is physically installed in office premises and consists of wires connecting office data centers with employee desk phones. The main PBX system or server is placed inside your office. These phone systems can be expensive to establish because of costly equipment and infrastructure requirements. Moreover, it needs more integration capabilities. Your teams can only access the system on the office premises so it does not facilitate remote working. Additionally, maintenance is inevitable and you need a dedicated IT team to repair these problems that can add additional costs to your business.
• Cloud-Hosted VoIP Phone Systems: Cloud telephony system works similarly to on-premises systems with the only difference being the way calls are made using an internet connection. It gives companies much freedom and flexibility to work as they don’t have to develop setups like in legacy systems. Furthermore, cloud systems are cheaper than their traditional phone systems as you only pay for the services you are using, no extra cost is required. Likewise, as the connection is developed through VoIP, it also facilitates remote working teams. Your distributed workforce from all around the globe can make phone calls and join conference calls by installing VoIP software on compatible devices. 

Which is Best to Invest in for Your Business? A VoIP or Traditional PBX?

It has become clear that on-site PBX systems come with limited features and large upfront costs. However, it does not mean companies should rule them out completely because they still suit some companies’ needs. But how do you know which is the best system for your business communication or decide whether switching to the cloud can benefit your business? Consider the questions below to make the best decision for your business.

1. How Much Budget Do You Have to Invest?

No doubt the most important thing while deciding between on-premises and hosted VoIP systems is your budget or investment cost. The service provider of both phone systems will provide you with an estimate of upfront and monthly service costs. However, overall cloud-based VoIP is much cheaper than on-premises phone systems in total cost. This is because you only have to pay a monthly fee for the service and maintenance as your service provider remotely manages all this without disrupting services. You do not need an IT team for repairs, updates or maintenance. Meanwhile, setup costs are minimal and you can also facilitate remote employees.

2. Do You Want to Facilitate a Remote Team?

On-premises phone systems do not facilitate remote team members. The main reason is that a phone connection is made inside the office from PBX to the devices. This is why on-premises phone systems are not a good choice for companies that employ remote teams. On the other hand, cloud solutions facilitate remote working allowing them to use the system from anywhere globally to access their business phone system through VoIP. They just need a strong internet connection to make and receive business calls. Interestingly, the call quality is also better so if you are looking to expand your business internationally, investing in the cloud VoIP is an ideal choice.

3. Do You Want to Expand Your Team Globally?

A cloud-hosted phone system offers more flexibility and scalability than its traditional alternative. The reason is that you don’t need to connect the extra wire to the data center. You can add another line using an online account or create a new team member account instantly. Furthermore, you can also use the business number on existing devices which means the expansion is easier with hosted VoIP. It is a superb solution for your growing teams and call management is also easier. Thus, if you plan to expand your business by hiring professionals from a global talent pool in the coming years, choose cloud-based IP phone systems to streamline your business communication.

4. How Much Control You Need On Your Business Phone System?

An on-site phone system is suitable if you want complete control over your business phone system. It gives you direct control of your business data but you may need an expert in-house team to manage the issues in your network. However, if you prefer to avoid the hassle of maintenance and updates, a cloud solution is perfect for you. Your cloud service provider will be responsible for all the upkeep and you do not need additional equipment in the office. You can continue working on the devices by updating the software. 

How are Cloud-Hosted VoIP Phone Systems Transforming Business Communication?

1. Offer Unmatched Call Quality: The End of Bulky Phone Lines

There was a time when cracking lines and poor connections interrupted your business communication. Nowadays, cloud-based VoIP technology uses an internet connection to ensure high-quality audio and video calls that exceed traditional phone systems. Meanwhile, efficient call routing systems offer clear and stable connections for international and long-distance calls. Thus, the cloud system ensures smooth and professional communication if you speak to a local client or discuss deals with an overseas partner.

2. A Cost-Efficient Solution for Better Communication Without Heavy Bill

Cost efficiency is another top advantage of Cloud-Hosted VoIP Phone Systems. Enterprises have to pay high costs for setup, maintenance, and long-distance calls. These advanced business phone systems operate through the Internet and do not need such expenses. Meanwhile, businesses can also eliminate the costs of complex installations and on-site hardware and enjoy high-quality reliable communication leaving funds to be invested in other important business areas.

3. A Scalable & Flexible Solutions That Grows with Your Needs

A business’s communication needs also evolve with its needs and time. Traditional phone systems may require significant changes to accommodate growth or costly upgrades to be compatible with advanced solutions. Cloud PBX systems offer matchless scalability to grow and expand. Meanwhile, businesses can easily add or remove users or extensions considering their changing needs. Even if they want to expand their team or plan to open new office locations, the system scales with needs ensuring your communication infrastructure stays aligned with your business goals. In addition, your employees can communicate whether at the office, at home, or anywhere in the globe promoting a hybrid work environment.

4. Access to Advanced Features Beyond Phone Calls

If you are considering cloud VoIP to make and receive calls, it offers more than that. The phone system contains advanced tools and features to improve communication and productivity. From voicemail to email and call forwarding to video conferencing, cloud VoIP provides tools beyond basic voice communication. Furthermore, features like automated attendants, call analytics, and CRM integrations allow companies to track performance, streamline operations, and ensure meaningful and professional interactions. It enables your team to stay connected through video conferencing and share ideas of common concerns. 

5. Does Not Compromise on Reliability & Security

Thankfully, companies can avoid service disruptions that occur due to poor weather conditions and hardware malfunctions. Cloud VoIP phone systems are highly reliable systems designed to manage high call volumes without compromising on service quality. Moreover, VoIP service providers take data security seriously and employ advanced security measures to ensure secure communication and protect confidential information. They also offer advanced disaster recovery options and backup plans that ensure uninterrupted business communication even in case of system failure and power outage. 

6. Facilitate Global Reach with Clear Calls

Cloud VoIP telephony system is a game-changer for companies that have international clients or branches. International call fees are high in traditional phone systems. Conversely, cloud VoIP allows the making of low-cost international calls in the same clear voice as local calls. This phone system opens doors for companies to expand their business operations, collaborate with international teams effortlessly, and engage with customers globally.

7. Eco-Friendly Communication Reduces Carbon Footprints

Positive environmental impacts are other benefits of investing in cloud-based VoIP. Companies can reduce their dependency on physical infrastructure like wires and hardware to reduce their carbon footprint by sifting on the cloud. Moreover, VoIP supports virtual meetings and remote work that lower the need for business travel and routine commuting leading to a more sustainable business model. 

8. Remote Working Facilitate Employing Global Talent Pool

Earlier, traditional systems allowed for making and receiving calls on office premises. However, cloud phone systems enable users to call anytime and anywhere with the help of internet-connected devices. This facility is beneficial for remote teams that work from home, other regions, or time zones. They can access all the features of business phone systems which your in-house team benefits from. Additionally, they can collaborate easily through video conferencing and stay on the same page about customer and business issues. Companies can hire global experts and professionals to streamline their business communication. 

9. Countless Integrations Improve the Service Quality

Businesses should invest in a phone system with advanced customisation and integration capabilities. Legacy systems had limited integration options, cloud phone systems enable companies to customize the phone system to meet their specific business requirements. Cloud solutions can be integrated with existing business applications and tools like CRM to ensure the delivery of seamless customer experience. Your teams can benefit from CRM data to offer personalised services to clients and customers. 

The Bottom Line

Indeed, the cloud is the future of business communication, more than a technological upgrade. Cloud-hosted VoIP Phone Systems are transformative communication solutions that support scalability, growth, expansion, and innovation undoubtedly shaping the future of communication. They are easy to set up and use, offer countless integrations, and do not require costly equipment and hardware. Thus, if you want to take your business communication to the next level and need continuous support and maintenance to provide a seamless experience, choose CherryBerry UCM for smarter business communication.

Top 8 Benefits of Choosing Cloud-Based PBX for Your Business

Why Invest in Cloud-Based PBX?

On-premises telephone systems have been the fine solution for a long time when the workforce was limited to the office despite maintenance burden and expensive hardware. However, things take a sudden turn after the COVID-19 pandemic and businesses face the communication challenges that evolve the future of work supporting a hybrid and distributed workforce. Today, they need agile, flexible, and scalable solutions to meet their evolving business needs, increasing the importance of Cloud-Based PBX in facilitating a remote workforce. This advanced business communication system allows employees to communicate and collaborate easily regardless of where they are. Here are the basics of this advanced phone system and its advantages for your business. 

Understanding the Importance of Cloud-Based PBX

It is the advanced form of private branch exchange system that exists at the physical location of a business. This virtual version of traditional PBX is hosted through the cloud through voice-over-internet protocol to make and receive calls. Traditional legacy system needs an expert IT team to maintain on-site hardware and well-developed infrastructure to manage incoming and outgoing business communication. However, the PSTN network route calls using an internet connection in an advanced virtual telephone system, hosted in remote and secure data centers. Businesses no longer need to install hardwired phone lines or invest in costly onsite hardware as your teams can place and receive calls on any device improving communication and streamlining lead generation efforts. 

How Does Virtual PBX System Work?

Legacy systems were operated through exposed wiring panels, plugged into the sockets to create connections to the phone lines. Today’s phone systems contain compact-sized circuit boards to route calls and establish connections. More advanced virtual PBX systems that also sometimes refer to hosted PBX manage call routing online. They convert analog signals into digital ones to transmit voice data. Moreover, besides voice calling, cloud systems also support video conferencing to promote collaboration among in-house and remote teams. Your teams can manage business communication anywhere using internet-connected devices or softphones. 

What are Different Kinds of PBX Systems?

1. Legacy Systems

These landline and hardwired business telephone systems depend on physical hardware with bulky phone lines distributed in your office space and connected with a PBX box. This setup is sufficient for small companies, but cannot fulfill the needs of large companies operating through various locations. Moreover, sufficient office space is needed to place the hardware and they can wear and tear over time. Meanwhile, an expert IT team is also necessary to manage updates and maintenance. However, they give you full control of your business data.

2. On-Premises IP PBX

They use SIP trunks and an internet connection to handle a business interaction. On-site PBX systems are also famous as VoIP phone systems that use existing internet connection and bandwidth. Instead of using traditional telephones, they use Ethernet cables to connect the phones. These phone systems offer better call quality, video calling, mobile integration, voicemail to email, call routing, and disaster recovery features. All infrastructure is managed onsite so companies get maximum control of their business data.

3. Cloud/Virtual PBX Systems

Sometimes called hosted systems, virtual PBX phone systems are an efficient way to manage and route inbound and outbound calls. These systems are effortless to set up such as companies can connect their devices to the internet and route calls online. They only need an excellent internet connection, a softphone or a device to manage business communication. In addition, cloud phone systems are an ideal choice for a geographically distributed workforce so companies can benefit from the expertise of the global talent pool. Another important thing that increases the importance of virtual PBX is that you don’t need any hardware so initial costs are lower making it an economical option.

How to Find the Right PBX System To Address Your Communication Needs?

Having the right PBX phone system for your business communication that aligns with your goals can help you achieve targets faster, improve collaboration, and keep all involved in the process satisfied. While investing in an advanced business phone system, consider a few things.

1. Assess the Performance of Your Existing Phone System

If a business already has a PBX system, it is important to assess the existing system’s performance before establishing a new one. Additionally, companies can invest in hybrid models to benefit from their existing systems, which use VoIP with other advanced features. Cloud or virtual PBX phones are ideal for small enterprises with limited users or those looking to grow, scale, or expand. However, if you are starting from scratch, a hosted phone system is highly suggested.

2. Ensure Efficient Customer Support

First-time users of a PBX system should choose the one that offers an excellent customer service experience. Your employees will be accustomed to the system and different tools with time. The highly responsive customer service experience will increase your client’s trust in your services. Moreover, enhanced collaboration among your team members can also keep them on the same page about customers and business concerns. 

3. Check Scalability & Flexibility

Today, companies are switching to cloud solutions that facilitate remote working. Thus, invest in a cloud/virtual system that your teams can access anytime and anywhere. Moreover, select the system that scales with your dynamic business needs or can be accessed through softphones, desktop phones, or any device.

4. Assess The System Costs

Legacy systems are costly investments as companies should have hardware and setup costs. Hosted or cloud systems are cost-efficient because they do not require much physical hardware. So they are efficient solutions for companies with low budgets or looking for enhanced scalability and flexibility. 

5. Choose A Reliable Service Provider

Another important thing is selecting a reliable cloud service provider. Companies should consider customer reviews, reputation, customer support, ease of integration, and pricing while collaborating with a service provider. Partnering with a secure and reliable service ensures efficient business communication. Companies should ensure that service providers offer updates and maintenance facilities and ensure business data security.

Top 8 Advantages of Cloud-Based PBX for Your Business

1. Easy to Install & Setup

One of the biggest benefits of cloud-based PBX is that companies can easily install the system without the help of an expert IT team. Meanwhile, it is easily manageable even if your employees with little networking knowledge can set up the system. Enterprises can add new users within a few clicks and keep the business functional round the clock. Moreover, you do not need extra setup costs as the system uses cloud technology that works without complex hardware setups. In many conditions, companies can also connect the cloud-based PBX with existing phone systems.

2. Almost No Maintenance Costs Required

Traditional systems contain on-site hardware so it demands special maintenance and an expert team to fix issues. However, the situation is different with advanced PBX solutions because your service provider is responsible for updates and maintenance. Businesses with high call volume can make a lot of calls and manage complex call routing needs within a short time. Shortly, cloud-based phone systems are cheaper and easier to maintain and operate than on-premises PBX systems.

3. Highly Flexible & Smooth System

Another benefit of virtual or cloud phone systems is their integration capabilities. The system gives you better visibility of your business data enabling you to understand how sales and marketing strategies affect the caller’s behaviour and ensure better call flow. Additionally, automatic call recording, voice-to-email transcription, and multi-device pickup help companies run their operations smoothly, improve workflows, and provide unified communication. Your service provider ensures your cloud-based phone system runs smoothly and they fix all issues immediately if anything goes wrong.

4. Scalability Helps Your Business Focus on Core Aspect

Companies stressed about a scalable business phone system should opt for cloud-based solutions. This is because companies can easily add or remove phone numbers, users, and extensions considering their dynamic call volume. Moreover, hosted service providers are responsible for the maintenance of phone systems. This gives companies ample time to focus on core business activities like customer service or lead generation. They can achieve their set goals without distraction helping the company’s growth.

5. Easy to Move or Relocate

On-premises PBX systems have some limitations besides benefits such as integrations and advanced features. For instance, relocating business is costly with on-premises phone systems due to complicated hardware installations. With a cloud communication system, companies can make and receive business calls from anywhere globally or employees can work remotely. They can easily move their business processes without losing important business information.  Meanwhile, hiring remote employees makes it an effective solution.

6. Advanced Features Streamline Your Business Processes

Cloud PBX systems contain advanced features like voice-to-email transcription, integrations, and disaster recovery plans. For instance, automatic call recording provides useful business information. Moreover, conference calling promotes unified communication and collaboration. Likewise, cloud systems do not depend on local devices to function but it lets you reroute the calls to any mobile device. They are not susceptible to theft, disruptions, damage, power failure or hardware damage like legacy systems. All your business information remains safe even during emergencies and unfortunate circumstances allowing companies to continue business operations and improve customer trust in the services.

7. Ensure Report Analysis & Real-Time Monitoring

Your service providers’ highly specialised teams work efficiently to keep your VoIP services safe and protected. Besides security, you also receive real-time monitoring reports for analysis because cloud systems track all your missed and ongoing calls, available or active agents, subscription costs, call rates, and more. It lets companies evaluate their business performance through call recordings and use statistical tools to make analysis easier. Improved workflows and smooth business operations lead your way to continuous progress. 

8. Cost-Efficiency & Enhanced Professionalism

Advanced features like call queues, auto-attendants, and conference calling present a more professional image of your business leading to superior customer service experience. Furthermore, efficient call routing reduces wait times and facilitates seamless customer service. In addition, cloud technology gives you 99.9% uptime at an economical price allowing enterprises to track employees’ productivity and growth. They are also suitable communication tools to facilitate remote working without setting up any additional infrastructure. 

Some Important Features of Virtual PBX System

• Follow Me or Find Me: Today, companies are searching for mobile communication solutions to facilitate remote workers and sales reps. They want to remain in contact with their employees regardless of where or what they are doing. That’s what the hosted PBX systems offer. Your teams can route calls to any device with just one phone number or find them.
• Auto-Attendant: This feature serves as your virtual assistant ensuring you never miss a call. Businesses can set up formal or informal messages depicting their business face and offer the functionality that callers instantly connect with the right person or department within no time.
• Fax & Voice-to-Email Functionality: The advanced phone system lets you receive and send encrypted faxes. Additionally, the fax is automatically routed to the desired device to be read so it is an environmentally friendly option and saves money. Moreover, voicemail-to-email transcription transcribes voicemail messages into text to ensure quick review proving very handy for your teams.
• Queue Management: It organises all your calls in an orderly queue ensuring all callers are handled within the shortest time. Companies can also make changes to prioritise essential calls.
• Conference Calling: This is an essential feature for modern companies that increases your team’s efficiency and productivity. Hosting conference calls is a cost-efficient solution to hold audio and video meetings. You can also monitor conference calls and promote collaborative work environments. 

Final Thoughts

Cloud-based PBX phone systems have transformed business communication, reducing the need for costly hardware and infrastructure and facilitating remote teams. They are suitable for all companies while enhanced integration capabilities, internet communication, easy installation method, ease of maintenance, and flexibility make them different from legacy systems. Selecting the right cloud service provider is equally important to benefit from the latest technology. Schedule an appointment with CherryBerry UCM experts to upgrade to an advanced phone system to outshine competitors with better business communication.

The Ultimate Guide to IP PBX: Understanding IP Phone Systems and VoIP System

Why are IP Phone Systems Becoming a Popular Choice?

What if you can save more than 60% investment on your existing landline setup? Or if you have a reliable business phone system that facilitates remote teams and streamlines communication within and beyond the organization? Thankfully, turning this idea into reality is possible by moving from PSTN networks to the latest IP Phone Systems. With technological advancements, the latest internet-based VoIP PBX solutions have become the go-to option for all businesses. These phone systems offer cost savings or reliability allowing companies to operate from anywhere to stay ahead of the competitive curve. 

What are IP Phone Systems?

In the traditional setup, desk phones and servers were necessary to accept incoming calls, creating a mess of cables in the office. The latest IP PBX phone systems have solved this problem as you can continue business communication without a server or copper wire mess. Meanwhile, the system allows you to receive and place calls using VoIP technology. You may wonder what these IP-based phones look like; any handset with internet access and a compatible IP telephony app can be your VoIP phone. This popular alternative to the landline system dominates the market with its enhanced features and functionalities. These flexible solutions are a preferred choice for companies looking to improve voice-based communication. 

How Are IP Phones Different From Traditional Phone Systems?

Although, it seems like VoIP systems are only accessible to large businesses or established companies. That was once true but now these advanced systems are economical for all size businesses. You can save money on initial setup as these advanced IP phones are easy to install. Moreover, advanced VoIP systems have more advanced features than traditional phone lines. For instance, you can make phone calls, text messaging or video conferencing in one convenient place. This unified communication experience will improve internal and external business communication and enhance team efficiency. You just need to choose the right service provider that ensures security and offers good call quality. 

How Does VoIP Technology Work?

This system converts the analog signals into digital signals. Later, it transfers these digital signals as data over a broadband line. When the VoIP system receives digital data from other systems or devices, it separates the data into information packets with each assigned an address. After the data packet is received in its final place, the phone user listens to this data as speech data. What you all need to have is an active internet connection. Even your remote teams can use the VoIP system regardless of physical location and collaborate with in-house teams to achieve common business goals. 

Are VoIP Systems and IP Telephony the Same?

You may have heard about IP telephony or VoIP terminologies which sometimes considers the same. Some VoIP services also use them to explain how the phone system runs on the local area network to make calls using a router or modem. Still, they both are different terms. Internet protocol (IP) telephony systems facilitate internet-based telecommunications. However, VoIP, voice-over-internet-protocol, is a more specific terminology. It is a technology that lets users make and receive voice calls through internet connections. 

What are the Different Modes of IP Telephony Systems?

On-premises and cloud or virtual phone systems are two common types that function using a PBX. Let’s learn how they are different and which one is worth investing in:

• On-Premises System: In this setup, all the equipment including hardware to place VoIP calls is kept in the office. Meanwhile, the server and desk phone connection is managed in the office location. The system connects with PBX through LAN allowing you to easily add advanced features or backup telephones. Interestingly, this setup gives you more control over your business phone system and you can easily change connections and lines. However, you should have dedicated in-house IT support to manage and maintain the system. This can be quite expensive or you must pay additional costs to facilitate external support.
• Cloud-Based/Virtual PBX: Sometimes, people use cloud PBX or hosted PBX interchangeably. In this setup, a third-party service provider manages everything related to your IP phone system. For instance, they handle setup or maintenance virtually so you don’t have to hire an engineer or IT expert to install the system in your office. You just have an active internet connection and a device to install the IP software. The latest cloud systems are the best alternatives to traditional systems allowing you to receive or make high-quality calls without the headaches of maintenance and facilitating remote work

Top Advantages of IP Telephony For Businesses

1. Easy to Setup & Maintain

Budget is an important thing to consider especially for small business owners. IP-based systems are cheaper to install and set up because they can run on existing systems. you can keep your business calls flowing without expert IT staff on internet-connected softphones or handsets. Any person from your team can manage it. It also means your IP phones require less maintenance like wire breaking or servers overheating in traditional setup.

2. A More Reliable & Remote-Friendly Solution

You may be familiar with unreliable wired phone networks or annoyed with dodgy wires that only work in a particular position. IP PBX systems are reliable because you just need an active internet connection. You can even enable call forwarding mode to continue business communication in case of internet disruptions, which means no more downtime. VoIP-based systems are a great choice for remote workers. They also promote collaboration through video conferencing among your teams. 

3. Facilitate Easy Scaling 

When you make conference calls on landline phones or employ a new staff member, you must pay additional costs or need an expert to add a new phone line. There is no such hassle with IP phones. You just have to call the VoIP provider to add the person and install the software on the new device. This facility is effective for call centers. It allows you to develop a unified communication platform for your business increasing customer satisfaction.

Final Thoughts

Today is the best time to upgrade to advanced IP Phone Systems to help your business thrive and outshine competitors. Investing in VoIP solutions gives you more than a business phone system; you get video conferencing, voice calling, and more call management features in one place. Level up your business operations and communicate globally by accessing CherryBerry UCM‘s cloud-based business phone system.

Transforming Business Connectivity with Cloud PBX Phone System

Why Invest in a Cloud or VoIP PBX Phone System?

As a business moves from a growing to an established company, its internal and external communication needs also increase. Now, companies are shifting to communication solutions that offer phone calls, video conferencing and instant messaging to streamline communication with clients and customers. Landline phone systems have become a thing of the past and have been replaced by a robust cloud-based IP PBX Phone System offering enhanced flexibility and scalability. Thankfully, you don’t need any hardware, phone lines or costly servers. These advanced systems work on the internet while maintenance and updates are the headache of your service provider.

IP PBX Phone System: Basics & Types Explained

• Traditional PBX: Till a few years ago, most businesses depended on conventional PBX setups to achieve their communication goals. They were like mini-physical telephone systems that ran on a local server kept in the office. Office teams were linked with each other through a physical handset. They use this handset to receive and place calls on the office’s internal network. Moreover, companies had to pay expensive upfront costs to buy new equipment and hardware. They reserved a particular room to keep all the equipment. It was a very analogue setup that has undergone a revolution after the arrival of IP telephony. Now it is not a popular choice of businesses anymore.
• IP PBX System: Today, the internet revolution has enabled businesses to ensure next-level communication by linking office-networked phones to public switched telephone networks. IP is a short form of internet protocol while IP-based PBX systems offer businesses better flexibility by allowing communication over the internet connection. Your employees can dial in remotely; additional features like video conferencing and instant messaging make collaboration easier. Although this setup is more flexible than a traditional telephone system, it still requires significant up-front costs and an expert team to manage IP phones. 
• Virtual/Cloud PBX System: They can be a part of a hosted system that provides automated call routing and answering services. Cloud or virtual PBX systems use the power of an internet connection to make and receive calls. They also sometimes refer to VoIP solutions that still use hardware but are usually maintained and kept offsite and sometimes refer to hosted PBX systems. Companies can benefit from this better and more versatile option that is more flexible and less expensive to make and receive calls whenever, and wherever they want. 

Are Hosted Systems Different from IP PBX Systems?

They are similar to IP PBX systems but they reduce your workload and improve business communication. Conferencing and call-forwarding features allow more streamlined communication within and beyond your organisation. They are complete phone solutions wherein equipment is hosted off-site and you make and receive calls on the internet through IP technology. Though sometimes the misleading term cloud-based is also used for hosted systems, they are not truly cloud-based. Still, you need less in-office equipment than a traditional PBX system. Whatever the PBX option you seek, always choose the one that empowers you to achieve your business communication goals.

When To Upgrade Your Traditional PBX System?

For businesses using PBX systems and experiencing the below-mentioned things, it is the right time to phase out your existing PBX system and switch to a cloud communication platform.

• Increasing Costs: Not only does the initial investment in PBX systems make them more expensive, but many other things also matter. For instance, you may need to add more phone lines or new users as your business grows. Likewise, talking to international clients or customers and hiring a global talent pool can be required. The latest IP PBX systems allow you to manage all these things at a lower cost.
• You Want to Facilitate Remote Working: Some companies have moved to remote solutions to work with a global talent pool in today’s digital age. Thus, if you use a telephone system that does not allow remote work, you are losing a big opportunity. Upgrading to the latest solutions will allow you to work from anywhere through an internet connection without investing in equipment or hardware. 
• Need to Get Real-Time Data or Call Analytics: You should consider upgrading your system when you can’t access real-time business analytics. For instance, the insights into how many calls your business is receiving or how long your customers stay on hold can lead to improvements for a better customer experience. Getting this data from the PBX system is difficult but you can have all this analytics at your fingertips through a cloud system. 
• Integration or Scaling Seems Challenging: Companies already using ticketing or CRM tools may find it difficult to integrate all these apps with PBX. Likewise, every business grows over time and you can expand globally. You can make or receive calls through an advanced IP PBX system to fulfil your present and future communication needs.

Top Reasons & Features to Choose Latest VoIP Solutions

1. Efficient Call Management

The most important reason for choosing the latest IP solutions is call management. The system lets you handle incoming and outgoing calls following a pre-programmed schedule. For instance, healthcare sectors can route calls after closing hours to answering services. Moreover, phone operators can allow or restrict international dialling to avoid high costs.

2. Call Transfer & Custom Greetings

You can easily transfer calls between departments, employees and agents without dropping the call. The PBX system is effective and useful for your sales and customer service teams. Moreover, companies can record customised greetings and hold music showing your business professional images. This way, you can get your clients and customers updated about issues and promotions.

3. Multi-Location Connectivity

Call centres can easily manage their inbound and outbound calls by distributing them to relevant agents and easily scaling up or down. The most interesting benefit of cloud PBX is connecting your different business branches with the same phone system. This ensures your employees can communicate seamlessly across various locations.

4. Unified Communication System

Cloud PBX systems allow countless integrations and offer communication beyond just phone calls. Your teams can collaborate through video conferencing while email and chat capabilities ensure seamless user experience. 

The Bottom Line 

Finally, a Cloud PBX Phone System is an efficient solution to meet your present and future business communication needs. VoIP solutions provide the flexibility and scalability required to grow and expand your business. Thus, if you want to upgrade your communication infrastructure, choose a reliable and robust cloud PBX with CherryBerry UCM assistance to get phone calls, conferencing, HD video calls and SMS messaging all at once.

How Does VoIP PBX Services Advance Business Communication?

Significance of VoIP PBX Services For Your Business

Managing communication with one telephone line is easy if you own a small business. However, things get complicated as your business grows and you have to add more phones or extensions for in-house staff and those work virtually. Fortunately, you can manage this situation and link all the company phones from multiple locations by collaborating with VoIP PBX Services. Modern systems run over internet connections and are more economical than you might think. They are more flexible and scalable solutions for businesses to expand and grow. Keep reading further to know how VoIP service providers can help you get the right system for your business.

Overview of A VoIP PBX System

Before heading towards the role of the service provider, you should know the basic terms: PBX and VoIP. The first term (private branch exchange) is a business phone system connecting all office desk phones with a single network. Meanwhile, VoIPs are the latest solutions that transmit voice data using an Internet connection. The combination of these technologies streamlines a business’s internal and external communication. This advanced system relies on an internet connection instead of a traditional PSTN system. It uses VoIP technology to move phone calls between landline and VoIP users without the need for complex and expensive equipment and installation. 

Understanding the Role of VoIP PBX Services

Reliable VoIP service providers ensure excellent video and audio quality for your business communication. These services offer scalable, flexible and cost-efficient solutions that can easily integrate with other business tools and applications leading to increased communication efficiency. The VoIP systems contain advanced features that enhance customer service. Companies can maintain connectivity across various locations and facilitate remote work without interrupting communication with the help of specialised VoIP service providers. They can also reduce operational costs and ensure enhanced functionality by following the advanced strategies of service providers.

How is VoIP PBX System Beneficial For Your Business?

1. Lower Operational & Installation Costs

Traditional landlines are costly investments but advanced VoIP PBX are less expensive solutions. This is because they transmit the calls over an IP network. Companies have to pay only for the features they use and lower monthly subscription charges than traditional systems.

2. Provide Mobile Support

Many VoIP service providers offer mobile, web-based and desktop softphones. It turns your mobile phones and personal computers into office extensions like desktop phones. This is a great facility for your remote teams and multi-location offices.

3. Advanced Features & Unified Communication

Latest VoIP systems offer advanced features like call queuing, IVR, and call recording. These solutions allow companies to benefit from unified communication solutions and streamline internal and external business communication. For instance, the conferencing feature allows your in-house and remote teams to collaborate and stay on the same page about company matters.

4. VoIP Ensures Easy Scalability

Businesses grow over time but traditional phone systems can hinder your business growth as they are less flexible. Conversely, VoIP systems are easy to scale up and down without significant financial investment. You can add or remove lines or extensions considering your business needs. Moreover, you will only pay for the service you use in your company. 

5. Hassle-Free Maintenance & Installation

Another benefit of VoIP PBX systems is that companies can easily install them without hiring tech-savvy professionals. They can add users according to need and make adjustments and changes using highly reliable dashboards. In addition, your teams are no longer required to handle hardware components or maintenance. You can manage your VoIP system from your mobile phone while maintenance and upgrades are your service provider’s responsibility.

How is VoIP Different From Other Business Phone Systems?

The old business telephone systems use copper lines for voice calling. The on-premises PBX systems or multiline services need expansive and difficult-to-maintain infrastructure. However, VoIP PBX has become an ideal choice for modern businesses because it is cheaper than legacy systems and has lower maintenance demands. Additionally, they provide a unified communication platform and multiple communication channels like video conferencing, chat messaging and file sharing that were nearly impossible with traditional systems. These business communication systems are a great facility for your remote teams allowing them to make and receive calls anywhere, anytime. 

Which Features Add Value to Your Business Communication?

1. Automated Voice Menus: The IVR system greets callers through automated messages and presents the available options to either self-service or route to a live agent.
2. Call Forwarding: Your agents can forward or redirect calls to intended destinations, phone numbers, IVR or extensions. This increases the first call resolution rate and boosts satisfaction. 
3. Call Recording: Companies can track and record the conversation between agents and customers. They can set the option like always record or never record considering their business demands.
4. Voicemail to Email: It allows sending user voicemail to a particular email address. The users can listen to voicemail messages through smartphone devices without using desk phones.
5. Music On Hold: The system plays music for callers waiting on hold or in a queue. Companies can play customised commercials on company services and products keeping in view the nature of the call.
6. Conference Calling: Admins can moderate virtual conference rooms to protect them from unwanted callers. It allows your internal and external teams to collaborate and share knowledge.
7. Call Queuing: Companies can handle a large number of incoming calls at the same time using this feature. They can play music on hold or specified messages to keep them intact and prioritise callers.
8. Remote Extensions: You can take your business phone with you wherever you go. This way you can use the same office extension or number on your laptop or mobile and use all the functionalities your office users do. 

Final Note

When a business grows with time from a small-scale startup to a thriving company, its communication needs also increase. In this scenario, you may need a flexible and cost-efficient system that facilitates multi-location collaboration. VoIP PBX Services can help you to streamline your internal and external business communication. Moreover, if you already have a PBX system, you can upgrade your existing setup with VoIP without installing a new one. Get CherryBerry UCM expert guidance to achieve your business communication goals effortlessly.

How VoIP PBX Hosted Improves Business Communication?

Why Choose VoIP PBX Hosted for Your Business?

Nowadays, traditional phone systems are outdated in the market and VoIP PBX Hosted systems are becoming a norm. The main reason why businesses are switching to advanced technologies is that they are equal or better in quality than landline phone systems. Additionally, they offer countless high-tech communication features, enable businesses to go digital and are less expensive solutions. These systems are designed for the convenience of companies and employees. Your teams can communicate with each other in the office or on the go while businesses can streamline internal and external communication effortlessly. Let’s explore how VoIP systems have become a necessity for modern companies. 

What is A VoIP PBX Hosted System?

It is an advanced version of the on-premises PBX system that is appealing due to cut down in hardware needs, saving space and money. Likewise, hosted systems allow easy scaling with your fluctuating business communication demands. Meanwhile, the VoIP system transmits incoming and outgoing calls over the Internet instead of traditional copper wires. It empowers businesses to communicate and manage calls avoiding on-premises physical hardware. This technology provides increased mobility and enhanced data security for your business communication. You can deploy VoIP PBX in the cloud or on-site and keep your business running even during emergencies and natural calamities. 

How Does VoIP PBX Hosted Systems Work?

Hosted systems need a physical server placed at a business location (hosting/on-premises PBX) or a service provider location (hosted PBX system). After setting up the server, agents can make or receive calls at or away from their desks through an internet connection. Even your remote teams can use the entire features your in-house team uses. Furthermore, hosted phone systems also provide other communication features that differ from traditional systems. Cloud PBX systems do not need a physical server to function. 

Which Companies Benefit More From Hosted Systems?

This system facilitates companies planning to grow or looking for easy and inexpensive ways to scale and upgrade. Consider a VoIP system to increase revenue and upgrade your business communication if your business is quickly growing. They contain advanced features and tools that store all your business communication in one place so your teams can perform their best. VoIP solutions especially cloud-based phone systems allow you to use business phone lines other than office locations whenever, wherever required to communicate with customers or clients. 

Boost Customer Satisfaction with these Advanced VoIP PBX Features

1. Auto-Attendant

This smart feature greets callers and forwards them to relevant extensions/departments. It is an efficient solution to manage inbound calls with professionalism and efficiency.

2. Advanced Reports

A reliable virtual PBX system provides detailed insights and analytics about business call activities. Businesses can identify trends and patterns and use this data to make informed decisions for business growth.

3. SMS Auto Reply

Another important feature of VoIP is the automated response of incoming text messages. This further prompts engagement and enables companies to send personalised messages to boost customer loyalty and satisfaction.

4. Powerful Integrations

VoIP solutions can easily integrate with your business communication tools, applications and systems. It streamlines your business workflows and improves productivity.

5. Video Conferencing

Companies can place HD-quality voice and video calls to teams, customers, partners and more through VoIP technology. Video conferencing has become an essential tool for enhanced business communication making remote working easier than ever.

6. Automatic Call Distribution

ACD enable routing of incoming calls to the most qualified and best-suited agent. This way companies can manage a large volume of calls without overwhelming their customer service and support teams.

7. Call Transfer

Agents can redirect the connected call to another sales rep or department. The feature is handy when the caller is connected to an irrelevant agent or department. For example, a person needs assistance with a credit card but connects with a net banking team. Your agents can transfer the call to the right department or agent without disconnecting the call. 

8. Call Barging/Whispering

Supervisors can monitor agents silently and guide them when they feel difficulty handling complex or sensitive interactions. The whispering feature lets supervisors give tips to agents without knowing the caller to boost satisfaction. 

Why is It Worth Upgrading to VoIP PBX?

Making a switch from traditional telecommunication solutions is not an easy feat. The VoIP PBX-hosted system contains advanced features that make it a popular choice for global companies. They are investing in the technology because it works, let’s see how.

1. VoIP is a Less Expensive Solution

VoIP PBX systems depend on internet connection to function, there is no need for additional service connection or hardware. It also means these solutions require less maintenance, negligible staff support and lower setup costs. All this contributes to providing companies with excellent communication infrastructure to achieve their goals.

2. Keep Your Remote Teams Connected

Today, many companies are shifting to remote work and using technology to keep business operations normal. For this reason, VoIP has become a crucial technology where remote workers can connect with in-house teams seamlessly and collaborate through voice and video conferencing, chats and more. 

3. Offer Beyond Mere Voice Calling

The capabilities of VoIP can be increased by combining it with cloud-based unified communication as a service. It is an efficient solution to enhance the effectiveness of all forms of business digital communication. Integrations, click-to-call, video conferencing collaboration and call recording are important features that improve your business communication. 

4. Enhanced Business Communication

Businesses have to combat disruptions and outages during natural calamities. Luckily, VoIP systems have no such hassle due to disaster recovery plans. For instance, cloud-based VoIP does not depend on local servers so you can continue your business operations effortlessly. Moreover, companies can scale up or down considering their fluctuating business needs. 

Final Thoughts

Indeed, VoIP PBX hosted is one of the most scalable, flexible and cost-efficient solutions to achieve your business communication goals. Gone are the days when companies allowed communication only through voice calling on traditional phone lines. VoIP solution has also revolutionised business communication enabling teams to work and collaborate remotely. They can also add more users and extensions effortlessly as the business grows and expands. If you are hunting for a reliable and scalable communication solution for your business, don’t hesitate to see and explore what CherryBerry UCM can do for you!

Which Trends Are Transforming A Cloud Base IP PBX System?

Significance of Cloud Base IP PBX System

The increasing demand for flexible and cost-effective communication solutions and the rising trend of remote work in today’s digital era have made a Cloud Base IP PBX System the first choice of businesses of all sizes. The future of IP technology in the market looks promising due to high-end experience and low maintenance. In addition, the latest innovations including artificial intelligence are making internal and external communication more streamlined and efficient. Hence, companies should invest more in advanced cloud infrastructure to meet heightened customer expectations and evolving business needs. Before delving deep into the latest innovations in the field, let’s explore the benefits and features of advanced IP solutions.

What is A Cloud Base IP PBX System?

This telephone communication system completely relies on the internet and provides access to servers through cloud technology. Hosted systems are a great way to save your investment as traditional servers are expensive, take large space, and are difficult to maintain. Meanwhile, on-premises systems have earned a reputation for being intriguing and complex. For this reason, companies are switching to cloud-based systems. Virtual IP PBX systems ensure consistent business communication over the internet. You don’t need extra devices and they are hosted offsite by the service providers so they require less maintenance from your side.

How Does Advanced Cloud PBX System Work?

It connects all devices with your phone system through an internet connection. The latest phone systems also use VOIP solutions to utilise the full potential of cloud PBX. Cloud PBX servers are not limited to office premises as in traditional systems. Instead, they are distributed worldwide ensuring secure business continuity during disasters offering uptime for the services. Traditional telephone systems are prone to disruptions but cloud PBX are reliable. These are efficient communication systems to connect your business on a global level. All the branches of your company use the same communication system even if they are located thousands of miles away. 

What are the Standard Features of Cloud PBX Systems?

1. Conference Call

Web conferencing has become easier with the latest IP PBX systems. Companies can add participants and create a collaborative working environment through these systems. They can even convert voice calls into video conference calls in a few clicks. 

2. Call Queuing

Customers and clients want your immediate attention which seems difficult during high call volume. However, the system allows agents to queue up customers’ calls so your sales reps can easily manage calls.

3. IVR Virtual Receptionist

Some cloud systems also provide IVR functionality to support the inbound callers resolve simple issues without waiting in long queues.

4. Call Barging

It allows the administration to enter into existing phone conversations to assist sales reps in talking with prospects. This additional support during complex interactions moves leads through the sales funnel and increases conversions.

5. Call Recording

This is a great feature to keep the record that can be reviewed later for training. Your agents can self-coach themselves through this data and better handle interactions.

6. Call Monitoring

The latest virtual PBX systems allow call monitoring with call barging to ensure the quality of services and power conversions. It is also a great way to improve your business communication experience. 

7. Voicemail to Email

A Cloud Base IP PBX system can send voicemails directly to your emails. This allows your team members to pick up these voicemails at any time, on any internet-connected device.

8. Call Forwarding

You can also set up call forwarding rules to manage call data. For instance, ‘when busy’ directs callers to leave voice messages or agents can forward incoming calls to alternate numbers in case of remote working. 

9. CRM Integrations

Cloud-based PBX systems allow integrations with various business tools including CRM. Your agents can get customer and client information for personalised interactions.  

Reasons Why Choose Cloud PBX Systems for Your Business?

1. Support Remote Business Work

Your agents can connect with business phone numbers from different locations through cloud PBX systems. They can easily manage incoming calls, voicemails, and call transfers virtually which means a more flexible and better customer service experience.

2. Low-Cost Solutions

Advanced cloud VoIP systems save significant costs on maintenance while initial investment is also negligible. A cloud-based system also means you do not need costly servers or hardware. Moreover, there is no need to hire expert IT staff to maintain the system.

3. Easier Setup

Less technical knowledge is required to install and manage servers. Your agents can start using the system instantly without any downtime. Furthermore, relocation has become easy with the latest cloud solutions as you don’t have to move anything. Meanwhile, you can connect different branches with the main office easily. 

4. Scalable & Secure Solutions

Companies can add or remove extensions according to their need within a few clicks with little or no additional cost. In addition, cloud PBX systems are secure and reliable solutions with seamless disaster recovery.

What Innovations Are Shaping IP Phone Systems?

1. Integration with Unified Communications is Becoming Norms

IP phone systems are integrating with UC platforms today for enhanced communication and collaboration. Business communication has gone beyond mere voice calling to video and live chat. This integration will streamline internal and external business communication to boost growth.

2. Businesses Are Adopting Cloud Solutions

Due to enhanced flexibility, scalability, and cost-efficiency, more companies are switching to cloud-based IP solutions. These systems eliminate the need for on-premises hardware and infrastructure and offer easier access to the latest features.

3. Remote Working is Becoming Easier

The increased demand for virtual solutions to facilitate remote teams has increased the importance of cloud IP PBX systems. These systems support mobility and ensure seamless business communication across various locations and devices. Your remote teams can make and receive calls using any internet-connected device whenever, wherever needed.

4. Integration Of AI is On the Rise

The latest Cloud PBX systems contain advanced features like speech recognition and virtual assistants that use artificial intelligence for smarter business communication. Moreover, these features can automate tasks and offer valuable insights into business data.

5. 5G Technology is Rolling Out

5G networks are enhancing the capabilities of your business phone systems by providing faster speeds and greater reliability. High-quality voice and video calls are providing a high-end customer service experience. 5G will also support emerging technologies such as the Internet of Things. 

Closing Thoughts

Indeed, the future of a Cloud Base IP PBX system is promising with greater innovations, integrations, security and mobility. Technological advancements will enable businesses to communicate more efficiently and adapt to evolving business needs and the latest technologies. They can position their business as a trusted provider with cloud-based, reliable, and innovative communication IP PBX systems. Are you ready to upgrade to cloud solutions to revolutionise your business communication on modern lines? Don’t forget to contact CherryBerry UCM for expert assistance. 

Reasons Why Choosing A VoIP Provider For Call Center Matters

Why A VoIP Provider For Call Center is Important?

Today, running a call centre can be a challenging feat to achieve. You may employ dozens of agents working in shifts and managing several customers simultaneously. However, suppose your sales and marketing teams do not have the necessary tools to run the process smoothly and collaborate or still depend on long reigned landline phones. In that case, you are falling behind the competitive curve losing money and customers. Considering these reasons, many companies prefer to choose a VoIP Provider For Call Center to streamline their business communication on modern lines, get the required communication tools to enhance efficiency and keep daily operations fully functional. 

Understanding The Significance & Need of VoIP Technology

You may have used Zoom, Messenger or Skype, a type of VoIP technology. However, these internet-based phone systems are no longer limited to meetings or personal calls. Companies are adopting VoIP phone systems increasingly thanks to expanded functionality and easy installation and setup procedures. This modern communication system relies on the Internet to make and receive calls. You can initiate and receive calls through a strong internet connection, and an internet-connected device. The latest solutions are more cost-efficient and reliable than their predecessors. 

Do VoIP-Based Contact & Call Centres Offer the Same Functionality?

Generally, a customer service VoIP-based call centre allows communication through only voice calls. Conversely, contact centres provide added features more than just phone calls. These include communication through email, texts, social media and live chat. In addition, VoIP call centres and contact centre operations can be different departments in a company or operations outsourced to other companies. As VoIP contact centres offer multiple ways of communication therefore many companies are switching to these service providers to meet their customer’s expectations.

How Does VoIP System Work?

This system empowers companies to make voice calls over a broadband connection. Firstly, the VoIP-enabled device, a tablet, smartphone or PC connects with the Internet. When a user dials a phone number, the analogue voice signals are sent to A VoIP Provider For Call Center. These service providers convert audio signals into digital ones and transmit these voice packets through secure real-time transport protocol to ensure security. VoIP setups are quite easy to install for small businesses. They can even use their headsets and need adapters to link phones with PCs and software to connect calls.

Which VoIP Features Make Communication Easier?

• Custom Voicemail: Companies can personalise their greetings with tailored messages to make callers feel valued and make business accessible anytime, anywhere.
• Live Call Conferencing: Your teams can seamlessly collaborate or engage multiple callers in real-time conversations through video and audio conference calling.
• Advanced Call Routing: Agents can optimise call flow by routing incoming calls to specific departments, agents or locations that increase efficiency and customer satisfaction.
• Business Hours Setting: Companies can define their operational hours to manage calls automatically. It helps to maintain your business’s professional image.
• IVR: You can engage your callers during peak, busy or close hours through automated menus that guide them to relevant information or departments for resolution of issues. 
• Unlimited Extensions: The latest VoIP solutions allow you to expand your communication network without limits by adding extensions.
• Call Blocking & Caller Blacklisting: Companies can protect their communication set-up by detecting unwanted calls increasing security and reducing disruptions.
• Active Call Monitoring: The call centre can stay informed about the real-time insights of ongoing calls. Supervisors can observe and analyse conversations for quality control and training purposes. 
• Call Whispering: This feature allows supervisors and managers to offer guidance to their teams during live calls without knowing the caller. It increases the quality of customer service during complex interactions.

Exploring the Role of A VoIP Provider for Call Center

They empower businesses to make and receive calls over the Internet easily. Complex algorithms and servers automatically route incoming calls using the internet to business phone systems. Your VoIP service provider is responsible for providing all infrastructure and they manage updates and maintenance themselves. As this technology is more than voice calls, service providers offer a complete business toolbox to meet all businesses’ communication needs. They help companies to integrate their existing software and tools with VoIP for enhanced efficiency. Indeed, they have become a technical part of your business. 

How is Collaboration with a VoIP Provider For Call Center Beneficial for Your Business?

1. A Less Expensive Option

VoIP providers have the latest tools and technologies as well as an already-developed infrastructure. They offer cost-efficient solutions for your business that require lower setup costs and call rates. This way call centres can allocate their resources and teams more efficiently maximising ROI.

2. Highly Scalable Solution

VoIP solutions are highly scalable so call centres can adjust their capacity considering their fluctuating needs. Moreover, they can easily meet changing customer demands without investing in costly hardware and upgrades.

3. Allow Remote Accessibility

VoIP phones facilitate remote working so you can expand your teams globally. Your teams can work whenever, and wherever needed with an internet connection and communicate with each other seamlessly. It reduces overhead business costs associated with maintaining the in-house physical infrastructure necessary in traditional systems.

4. Facilitate Business Continuity

VoIP providers ensure their clients receive uninterrupted service and continue their business operations without disruption. Even in the case of a disaster, companies can stay online to meet their customers’ needs and keep them satisfied.

5. Provide Actionable Insights

VoIP systems keep robust analytics and reporting capabilities that provide valuable insights about your customer behaviour and performance metrics of call centres. Call centres can use this data for strategic decision-making and boost performance.

6. Offer Reliable Support

Another compelling reason to join hands with VoIP providers is their continuous and reliable support. They have dedicated support teams that help call centres with maintenance, implementation and troubleshooting issues. This facility streamlines your communication operations and brings peace of mind to businesses because you don’t have to tackle technicalities, upgrades or complex installations.

Final Thoughts

Although landline phone systems have reigned for decades as the main communication service, modern businesses are moving to the latest VoIP solutions. They are getting popular due to lower costs, flexibility and scalability, advanced features and actionable data insights that make your teams more productive and motivated. However, companies need phone systems that align with their unique business needs. A specialised VoIP Provider for a Call Center like CherryBerry UCM offers everything you need to provide exceptional customer service. Contact our experts to know everything you can do to take your business communication to the next level.

Achieving New Levels of Performance with Virtual IP PBX Solutions

Understanding The Significance of Virtual IP PBX Solutions

Suppose you are still using a traditional inflexible and expensive phone system to manage internal and external business communication that requires on-site maintenance. In that case, it may be the exact time to switch to more versatile Virtual IP PBX Solutions. These IP-based solutions are hosted offsite and companies can operate it on internet connections without using onsite hardware and bulky phone lines. This system typically depends on VoIP and cloud-based technology to manage your business communication and is often hosted by the service provider responsible for upgrades. It offers something beyond the level of a traditional phone system that handles communication across various channels other than calls.

How Do These Cloud-Based PBX Systems Work?

Virtual solutions sometimes called cloud PBX systems allow companies to make calls using an internet connection rather than depending on physical hardware. Cloud-based PBX systems and VoIP solutions offer the same functionality as traditional systems. However, outdated systems need copper wiring and landline phones to send analog data but advanced IP-based systems transfer voice data digitally through the internet. They have evolved even more today as they allow communication through other ways like instant messaging and video conference calls.

Comparing Cloud PBX with Traditional PBX

As the name suggests, virtual IP PBX solutions depend on an internet connection for business communication. On the other hand, on-site systems need costly hardware and bulky landlines for the purpose. These systems are beneficial for small companies and businesses that work around the globe through distributed offices and remote teams. Switching to the latest virtual solutions is an efficient way to get rid of desk phones and lower your operational costs. Traditional solutions also require regular maintenance and continuous support from IT teams. This is not the case with virtual solutions as service providers manage upgrades and maintenance themselves leading to smooth business communication.

Are Virtual PBX Systems Same Like Hosted Systems?

Both terms are synonymously used for each other. However, ‘hosted’ means a type of phone system that third-party providers manage somewhere else instead of in your office. It brings convenience for companies as they can communicate easily without making costly investments. In addition, service providers provide all maintenance and upgrade facilities for companies they need including IP phones and security.

Top Advantages of Virtual PBX System

1. Build a Professional Image of Your Business

An interesting reason to switch to the latest virtual solutions is image building. It helps businesses establish a professional image by providing streamlined internal and external communication. Moreover, as it facilitates multichannel communication other than voice calls, it allows customers and clients to contact you through SMS or video conferencing.

2. Facilitate Maximum Uptime

There are chances of frequent connectivity outages in the case of on-site phone systems. This is because they depend on traditional phone lines for communication. Any harm to these phone lines can disrupt your communication network. However, cloud-based systems need the internet for connectivity so they are free from such issues ensuring seamless and round-the-clock service.

3. Promote High-Call Quality

The role of phone call quality is a significant factor to consider for providing excellent customer service. Companies should ensure good call quality without noise and interruptions. This feat seems difficult to achieve through traditional phone systems. However, the latest systems allow communication free from external interference and noise.

4. Less Expensive Solution

Another compelling benefit of the virtual PBX system is that it is a cost-effective phone system due to the internet technology. For instance, traditional PBX systems need significant costs in terms of installation, maintenance, equipment purchase, and infrastructure development. However, when you invest in a virtual phone system then you only have to pay for the service you use.

5. Allow Multiple Integrations

Most companies use multiple tools and services to streamline their business operations. The integrations of these tools and services ensure you never lose your valuable data and also streamline various other business processes. Many virtual PBX service providers provide integration facilitates that make your business phone system an efficient and reliable communication service.

What Else to Expect From Virtual PBX Solutions?

6. Offer Enhanced Scalability

Companies expand and shrink over time and do not remain on the same level. Due to this factor, they should avoid investing in services, resources, and solutions that do not offer scalability. Instead, they should go for the ones that grow with your business. On-premises solutions do not provide such flexibility but cloud-based phone systems keep that potential and are ideal solutions to overcome this limitation.

7. Provide Convenience for Remote Teams

Today, many businesses are shifting to the online and virtual world. They allow their staff to provide services remotely. The latest IP PBX solutions allow your teams to access the system anytime, anywhere in the world, and use the same functionality your in-house teams use. This is because online PBX solutions function over the internet so they do not need any significant equipment or hardware. Your teams can collaborate without any hurdles through a reliable internet connection.

8. Promote Easy Installation

It is really easy to install virtual PBX systems as the process does not involve purchasing or installing any hardware. You can run these solutions without any specialised technical assistance. This way, even non-technical people can deploy and maintain the system.

9. Access to the Latest Security Features

Businesses should keep their customer and business data secure from security threats. A little data breach can affect your business performance. Investing in Virtual IP PBX Solutions means you do not need to worry about security features and updates. This is because managing all such issues is a headache for your service providers. It further helps you to focus on core business communication processes instead of these security issues.

10. Allow Real-Time Monitoring

Through hosted phone systems, companies can monitor their customer support operations in real time. They can get insights into calls in queue, routed, or resolved. Using this information, companies can easily identify gaps and develop strategies to make their communication process easier. 

Final Thoughts: A Way Forward

The best thing companies can do to improve their customer service processes and increase client satisfaction is to replace inflexible, expensive, and outdated phone systems with virtual IP PBX solutions by CherryBerry UCM. This advanced system contains many remarkable and business-oriented features that make your internal and external communication easier. You can make phone calls, conduct video meetings, send instant messages, and integrate your business tools to ensure effective communication within and beyond your organisation. Call us today to get the right solutions that align with your business goals and achieve excellence in business communication. 

Leveraging Cloud IP PBX for Seamless Business Communication

Why Does Your Business Need Cloud IP PBX?

Today, competition is fierce in the business world therefore businesses should have a better strategy in mind to ensure seamless internal and external communication ultimately leading to enhanced productivity. Moving business communication to the cloud or VoIP to get text, voice, fax, conferencing, voicemails or HD video meetings all in one business phone system is key to seamless communication. A Cloud IP PBX is a highly scalable and secure virtual version of PBX systems that leverage voice over internet protocol (VoIP) for efficient communication, quick and secure connections and collaboration across organizations.  Let’s learn more about the important features and benefits of this system for your business.

How Are Cloud Systems Different from Traditional PBX?

The latest PBX systems work through internet connections using VoIP technology. Your teams can efficiently answer all incoming calls or route them to relevant extensions or departments. Earlier, companies used on-premises PBX systems that needed a significant amount in terms of setup and equipment. Even the installation cost of traditional PBX systems was very high, which put a lot of burden on companies struggling to compete with low budgets. The emergence of cloud-based PBX systems has somehow resolved the cost and storage issues. Companies can provide exceptional services and ensure effective communication through the latest secure, flexible and scalable systems. 

How Does the Latest System Work?

These systems are hosted on the cloud server instead of an on-site system. What companies surely need to have is the availability of an active internet connection. It makes it easier for companies to access their cloud PBX from anywhere worldwide using an internet-connected device. PBX service providers are responsible for maintaining all data on remote cloud servers or system upgrades. Cloud PBX has become an attractive option for companies keeping reliable internet connections. It has also emerged as a preferred solution for businesses looking to connect their teams and customers seamlessly.

Industrial Uses of Latest VoIP PBX Solutions

Currently, the banking and financial sectors hold most of the market shares in the IP PBX market globally. This is because banking, insurance and financial services are adopting this technology more than any other industry. Likewise, the adoption rate of the technology is also high in retail and e-commerce sectors due to increased use of the internet by customers.  Another industry that’s market share is also significant is the restaurant and traveling industry. Many big names in the industry are considering the technology to provide efficient services to their customers. Resorts, travel agencies and hotels prefer these systems to keep costs down while ensuring seamless communication.

Significant Advantages of Cloud-Based PBX Systems

1. Allow Remote Calls

As these systems work through internet connections, your teams can collaborate or connect with customers worldwide using VoIP desk phones or any internet-connected device. They can handle voicemails, call transfers, and incoming and outgoing calls remotely with ease. This means more flexibility and eventually better customer service and collaboration.

2. Minimum Maintenance Hassle

It can be difficult for small companies to maintain on-premises systems, servers and hardware. Moreover, they need specialized services to manage complex installations. The latest cloud-based PBX has no such fatigue as your service providers manage everything from security to updates through web interfaces. 

3. Low-Cost Solutions

You can save significant costs in terms of system maintenance. Moreover, service providers usually charge considering the usage while the initial investment is also negligible. Companies neither need to invest in costly hardware or servers nor are required to hire in-house teams to manage maintenance. Above all, they can save valuable space as communication is managed through the cloud.

4. Easier Setup is Another Boost

Many of today’s phone systems run on cloud VoIP so no specialized skills or technical knowledge are needed to set up the system. Your internal teams can easily configure all features like voicemail, conferencing calls, call routing etc. In addition, companies can start using their VoIP PBX phone systems instantly without any downtime.

5. Offer Scalability & Security

The latest business phone systems allow adding or removing lines and extensions with a click. Moreover, in case of relocation, you do not need to move anything. You can also connect multiple business branches using the same system making costly investments a thing of the past. There is no fear of data loss due to cloud technology.

What to Expect More from Cloud PBX Systems

As these systems use IP and cloud technology, they offer more benefits than traditional systems. Companies can also easily manage these systems without any specialized skills.

6. Facilitate Integrations with Business Apps

Earlier, businesses could work only using single hardware and software wherein staff could not integrate other business apps with the system. This increases their workload and reduces efficiency. Latest VoIP solutions allow companies to integrate phone systems with other apps due to cloud technology to enhance their team’s productivity and performance.

7. Promote Unified Communications

Now, companies do not need separate apps for texting, video meetings, or conferencing. Cloud-based VoIP PBX has converted the mobile devices of your teams into extensions of desk phones or cloud phones. They can easily benefit from all communication channels and can stay on the same page about business productivity. This encourages a collaborative environment among your staff whether in-house or remote to keep your business running.

8. Improvement in Customer Support

As customer satisfaction is crucial for business success, it is also important to record and monitor each call. VoIP or cloud PBX records all incoming and outgoing calls for quality assurance. You can also add another extension to ensure streamlined service and forward calls to appropriate departments for enhanced customer experience to grow your business.  

9. Support Remote Working

Working remotely has become a necessity today other than a luxury. In addition, Cloud IP PBX systems do not need specific hardware or on-premises servers. That is why your employees are independent to work from anywhere without physically attending your office. They can do this through any internet-connected device having particular apps. Additionally, they can access all the features your in-house teams use to manage internal and external communications.

Final Thoughts

Today, businesses are embracing VoIP/ Cloud IP PBX systems to thrive in a competitive market and enhance overall performance, customer experience and team productivity. To future-proof business, a visionary approach or solution like the latest VoIP that saves your capital and investment is necessary. If you are looking to upgrade to this latest business phone system, it is the right time to invest in the cloud/VoIP PBX system provided by CherryBerry UCM. We ensure you get the scalability and flexibility, you need to future-proof your business. Contact our experts today to connect your teams and customers efficiently.