What is Auto Calling Software?
The agents working in a call center might be used to picking up phone calls, dialing random numbers and struggling hard for sales success. They might feel fatigued while making outbound calls to customers, especially while dialing multiple numbers manually. What if automation makes the work of dialing numbers easy for you? Auto Calling Software is the tool you need as it automatically dials phone numbers from the provided sales list of leads. Once the call is connected, the software automatically connects the caller to a prerecorded message or a live person.
Different Types of Auto Dialers
This software is highly useful for call centers, healthcare, hospitality, education and sales sectors that have to deal with a lot of repetitive phone calls. You should choose the auto-dialers that can function well for your business. Let’s learn about different types of auto-dialers.
1. Auto Dialer with Preview Option
The preview dialer helps agents decide whether to initiate an outbound call or not. This dialer provides a preview of caller information to your agents before starting auto-dialing. Your agents can get prepared for customer interaction and offer personalized services. Moreover, it is the best choice for your agents when they need to handle complex interactions or have to prioritize quality over quantity.
2. Progressive Auto Dialers
Progressive or power dialers function differently than preview dialers. This is because your agent does not have the option to choose whether to place the next call or not. Instead, as the previous call completes, the dialer automatically initiates the next number in the sales list. These dialers mainly focus on quantity rather than quality especially when agents want to connect as many agents as possible.
3. Potential of Predictive Dialers
It facilitates the dialing of multiple phone numbers from the provided sales list at once. However, you don’t need to get worried that your agents have to deal with multiple customers at once. This is because this dialer contains an algorithm that determines the agent’s availability. It places the next calls before your agents finish the previous call. This Auto Calling Software is an efficient way to connect with multiple customers at once.
Important Features of Auto Dialer Software
1. Detection of Unproductive Numbers
The auto dialer technology can detect answering machines, voicemails, busy lines and unproductive numbers. This functionality saves a lot of your agents’ time which they can spend calling some other customers.
2. Allow Integration
These dialers can work with other software to manage customer service and outbound campaigns efficiently. For instance, call centers can integrate CRM software with auto dialer to track customer information related to previous interactions and interests etc.
3. Contact List Management
In cloud-based auto dialer software, you can manage customer information and contact lists efficiently. It also allows adjusting the time zone so your agents can call customers at times convenient for them. This way, your customers feel valued and your agents’ productivity will increase.
4. Call Monitoring
Customers often hear a robotic voice informing them that their call is being recorded to ensure quality. This call monitoring feature is really helpful to optimize the efforts of your outbound calling campaigns.
5. Speed Customization
It is difficult to predict the time your agents require during conversation while some dialers automatically dial the number in the list. Luckily, agents can adjust the speed of their auto dialer considering the requirements of their outbound campaigns.
Auto Calling Software is an effective tool for managing your outbound call center campaigns. This technology not only enhances operational efficiency but also helps in providing personalized communication. Thus, whether you want to improve your lead conversion rate or run a successful marketing campaign, CherryBerry UCM auto dialer can provide you with the efficiency you need to grow your business. Take benefits from our reliable services to increase connection and conversion rate.