Advantages of Unified Communication Manager For Your Business
Why Your Business Needs A Unified Communication Manager (UCM)?
Today, staying connected is the key to success for businesses. Although many tools for business communication, are meant to enhance team productivity and customer satisfaction, it can be a daunting task to make the right choice. It is particularly difficult when multichannel communication makes collaboration hard or turns your business productivity into chaos. According to an estimate, the main reason white-collar lose almost 40% of their productivity is multitasking on projects and toggling between applications. That’s where Unified Communication Manager (UCM) comes in as an effective all-in-one communication solution to streamline all business communication and tools from a central interface.
Significance of Unified Communication
Unified communication systems serve as a platform which consolidates various communication tools into a single, unified and cloud-based interface. Their availability makes it convenient for customers to resolve their issues related to customer service in their preferred mode of communication. The unified communication system is also effective for your in-house and remote employees as they can remain connected with each other and stay on the same page. Moreover, the integration of CRM software with these unified communication platforms facilitates your agents to track customer interaction, provide personalized support and resolve their issues quickly.
Business Benefits of UCM Platform
1. Offer Flexibility to Stay Connected
A unified communication manager provides businesses flexibility for communication with tools they can use wherever, and whenever needed. Your internal and external teams can stay in touch on multiple communication channels using one solution. Moreover, your remote employees can collaborate with in-house teams and use the tools to enhance their productivity.
2. Give You Access to Multiple Communication Channels
Traditional means of communication do not support multi-channel communication which has become a necessity in today’s competitive environment. A unified communication platform enables your workforce and customers to communicate in their channel of choice. In addition, it combines all communication channels into a single and unified cloud-based system. The call recording, live chat, SMS, phone call, email, video or audio conferencing features become available at your fingertips. This system offers all the tools your employees need to thrive in the competition.
3. A Way to Provide Quick Assistance
It is important to serve your customers the way they like for your company’s growth. Unified communication systems allow your employees to respond to their customer’s queries within no time regardless of the location where they are. They can stay updated about incoming calls, chats and other communication channels using any device. Moreover, the integration of CRM software helps your agents to see important information about customers whenever they contact your business. This facility leads to quick resolutions and promotes your business as a service that understands its customers’ needs.
4. Provide a Personalized Experience
Offering service in one type of communication channel may suit some customers but not all. That is why offering multi-channel communication is an effective way to satisfy your customers. A unified communication platform combines all communication in one place so you can easily manage your data.
Final Thoughts
All companies strive to streamline their workflow and eliminate bottlenecks to enhance efficiency and productivity. A unified communication manager serves as the ultimate solution that makes collaboration easier and provides you with the tools you need to communicate efficiently. These include call center software, IP PBX systems, auto dialers, CRM systems etc. Thus, if you are running a business and looking for a unified system that offers agility, innovation and growth, contact CherryBerry UCM experts to deploy a highly flexible, scalable and unified service that meets the expectations of your customers and agents alike.
Unified Call Management: Introduction & Benefits
Introduction To Unified Communication
Unified Communication is an all-in-one system of communication that provides multiple enterprises such as voice, video, voicemails, content sharing, and personal and team messaging. Mostly a company invests in Unified Call Management to respond faster to all customer queries. When you centralize all the communications through WhatsApp, Facebook, SMS, email, or voice mail, you get a helicopter view of the customers’ interactions.
Examples Of Unified Communications
Messaging
Chatbots, messaging, SMS-rich media, messaging apps, and voicemails.
Meeting Solutions
Voice/video/web conferences such as recording and screen sharing.
Voice communications
Inbound/outbound communications, landline, and mobile.
Business communication gateway
Enterprise social networking
Calendars and other scheduling tools
These are widely used worldwide for examples of unified call management systems.
Benefits of Unified Communications
The need for a Unified communication system depends on the type of your business whether you need it or not. For example, if you have an e-commerce business and you do live chat and send one-way texts. You definitely need a unified call management system.
Some other benefits of a unified call management system are as below
Cost-effective
Streamlining communication tools
Improves customer messages
Improves communication and collaboration
Also provides In-house communication
Highly scalable and can grow with your business
Facilitates remote working
Stages To Follow Before Adopting Unified Call Management
1: Build A Team
Teamwork is necessary for a successful strategy. There should also be communication and productivity in the team. So, make a team of different members from different departments so that they can share their own perspectives.
2: Remember the Needs
Keep in mind your requirements and needs before adopting unified communications. It will prioritize your goals.
3: Consider Price
Always choose a platform that can support you in the future. Keep the cost in mind because it can be a significant setback.
4: Trial is a must
You should try many options before choosing one. Because every system has different features and you have to choose the right one that you need the most. So, choose wisely.
Importance of Unified Communication System
We, people, are now out of our comfort zone because of advanced technology. Everyone wants quicker responses, faster service, and instant problem-solving techniques. Unified call management has solved all these issues. It manages all the communications under one ecosystem that is more productive and efficient. According to the statistics, unified communication is going to grow to almost 50 billion dollars in the next few years. It shows its importance.
Conclusion
To wrap up the topic, I want you to know that every system has different features and you have to find out the one. The one that is going to help you in achieving your goals. It is not sure that the one who is working for a company is going to benefit you. Your requirements and goals are different and so would be your system. If you are ready to try a unified call management program, then try to make the best decision as it is going to change the game in your business.
