You’ve migrated some back-office operations, like finance, and your customer relationship management (CRM) program to the cloud as part of your digital transformation. Your company is now more agile as a result of this. What comes next? This is the ideal moment to think about all the benefits of a hosted PBX service if you’re thinking about what other technologies you can migrate to the cloud to promote business growth.
What Does Hosted PBX Mean?
To begin with, what exactly does cloud PBX mean? A virtual internet phone system called Cloud PBX (Cloud-based Private Branch Exchange) automatically answers all calls and connects them to the appropriate department or user extension.
PBX is hosted in the cloud, providing your company with a single platform for mobile phone use. As such, it is becoming more and more common for this phone service to take the place of antiquated, pricy office phone systems. While there are many advantages to moving to PBX, these are the top 10 reasons your company should consider implementing hosted PBX right away.
Benefits Of Hosted PBX Service
As you would expect, a cloud-based communications solution offers the basics such as voice calling. But it also delivers many more features than your old phone system, including collaboration tools and integration with other enterprise applications, such as CRM. These additional capabilities mean a hosted PBX service, like Cherryberry UCM, can deliver a long list of advantages for your business, from higher productivity to the ability to personalize the customer experience.
You’ve come to the right place if you’re unsure about the differences between a hosted PBX service and a conventional phone system. Here are the top ten advantages.
1 – Boosts Production and Efficiency
Would you provide your staff with a tool to enable them to work more quickly and effectively? You would, of course! That tool is a hosted PBX service. Through a smartphone application, employees have complete access to the system even when working remotely. Employees can instantly obtain answers when they need them thanks to features like screen sharing, business SMS, and conference capabilities that keep them in continual communication. Employees can access customer and supplier data via CRM connectivity. Gone are the days when you had to waste time hunting for passcodes and switching between systems to find the information you needed.
2 – An Easy To Use System
Change frequently results in lost productivity and downtime while staff members become accustomed to new technology. With a hosted PBX, not so. Actually, plug-and-play functionality ensures that you can quickly get up and running with the least amount of disturbance. Because of the user-friendly, straightforward design, training is equally painless. Workers won’t miss a beat. Instead, they will be praising a corporate phone system that increases their productivity.
3 – Work Together With Older Systems
It might be hard to move to new communication tools, particularly if you’re used to other systems. The good news is that when it comes to integrations with a hosted PBX, there is nothing to be afraid of. In fact, because of interfaces with web dialers, CRM systems, email and calendar systems, and more, you and your team will be working more efficiently and quickly than before. Workers are allowed to use the system of their choosing, handling calls directly in browsers and third-party apps.
4 – Expandable
Adding more lines and features to a hosted PBX system is simple. Your supplier can quickly scale your service up or down by only getting in touch with you. This is a significant advantage if your company experiences cycles. Imagine being able to swiftly turn on during peak hours and then turn off the lines during off-peak hours without having to pay any expenses. Innovation is also correlated with scalability. There’s always more functionality and features being added. You can begin utilizing newly released features as soon as they become available when using a hosted system.
Additionally, there is no need to add or pay for a new function if it is not a suitable fit for your company. The key to a hosted PBX is choice. Consider it as a buffet of features from which you can select the most economical, yet effective, communications package for your company.
5 – Flexible
We’ve already discussed how workers can work remotely with a hosted PBX system, but did you realize that there are a lot of options available to you in terms of phone type? Workers have the freedom to communicate whenever and however they choose with cutting-edge IP desk phones, softphones, and smartphone apps. The utmost in flexibility and independence, they can even swap seamlessly from one phone to another while on a call.
6 – Improved Cooperation
In fact, a hosted PBX solution promotes staff cooperation. With just one click, you may join an online, audio, or video conference call. To quickly and simply connect with coworkers, use group and individual texting. Create collaborative areas where teams can communicate in real-time and share crucial information. The variety of resources at your team’s disposal keeps communication and idea-sharing fluid. The outcome? A network of workers who are knowledgeable, well-connected, and equipped with the resources necessary to do their duties as effectively as possible.
7 – Excellent Customer Service
Contact centre integration lets you offer the best possible customer service. Call routing facilitates online, email, and chat requests in addition to incoming and outgoing calls. You can monitor and track progress with the use of reporting capabilities and call recording, which will help you staff more effectively, expedite contact resolution times, and provide new call agents with greater training. By meeting your consumers where they like to be reached, omnichannel assistance may boost customer satisfaction and loyalty.
8 – Cost-effective
First off, nothing needs to be installed. Hardware purchases, which can be expensive up-front, are not required. The vendor handles maintenance, so your skilled IT staff can concentrate on projects for business expansion. Additionally, with mix-and-match options, you may add or remove services as your business needs change and only pay for the ones you currently require. In the end, you don’t have to pay for something you don’t want, and what company owner doesn’t enjoy that?
9 – Trustworthy and Safe
No matter how big your company is, security and dependability are essential for success. The supplier bears the burden of maintenance and updates for a hosted system. Here’s where picking a reputable dealer makes all the difference. For instance, Cherryberry UCM is built on Google Cloud, so you can be confident that you’re getting a stable and secure solution that will let you sleep soundly at night.
10 – Simple To Handle And Utilize
Despite how strange it may sound, using a hosted PBX solution improves your managerial skills. With a hosted system that’s simple to use and administer, you can leave the trenches and concentrate on more strategic business growth activities. A mobile-first design, collaborative tools, and native integrations are examples of cutting-edge features that keep your business operating smoothly. Instead of making repairs to the engine, you can accelerate quickly to success.
Conclusion About Hosted PBX Service
Although we could go on forever, we think you can see by now how beneficial a hosted PBX service is. You will receive a business phone system that maximizes budget flexibility, equips your staff with cutting-edge capabilities, and allows them to work remotely. Choose the Hosted PBX system offered by Cherryberry UCM today! We can clearly see which option is better: hosted PBX!
Understanding IP PBX Phone Systems
IP PBX phone systems and VoIP phone systems are innovative communication technologies that have revolutionized business communications. IP PBX stands for Internet Protocol Private Branch Exchange, while VoIP stands for Voice over Internet Protocol. Both terms are often used interchangeably because they describe a business phone system that utilizes Internet Protocol to transmit voice calls. The core element of this system is the PBX, which stands for Private Branch Exchange. It functions as the switchboard of the private phone system, managing call routing and connections within the organization.
The Components of an IP PBX Phone System
An IP PBX system serves as the central component of modern VoIP phone systems. These systems consist of the IP PBX server, VoIP endpoints, and optionally, a VoIP Gateway. The IP PBX server operates as a proxy server, registering SIP clients (softphones or hardware-based phones). When users wish to make phone calls, they request the IP PBX to establish the connection. The IP PBX maintains a directory of all phones/users and their corresponding SIP addresses, enabling it to connect internal calls or route external calls through a VoIP gateway or service provider.
Types of IP PBX Systems: On-Premise vs. Cloud-Hosted
There are two main types of IP PBX systems to choose from: on-premise and cloud-hosted. The on-premise IP PBX is physically located within the organization’s premises and may use existing server hardware or new hardware dedicated to running the IP PBX. On the other hand, a cloud-hosted IP PBX operates on a virtualized server environment hosted by a third-party provider. The cloud-hosted option offers more flexibility, lower costs, and easier remote working capabilities, while the on-premise system provides greater control but may require more maintenance.
Unraveling the Mechanics of VoIP Phone Systems
In a VoIP phone system, the IP PBX plays a crucial role, but other components are equally important. The corporate network serves as the local network through which SIP clients connect directly to the PBX, using softphones or IP phones. The company’s router or firewall connects the system to the internet and allows remote extensions, such as personal computers running softphones or IP phones, mobile devices, and other PBXs connected via a bridge. A VoIP Gateway connects the PBX to the Public Switched Telephone Network (PSTN), enabling communication with analog phone lines.
Advantages of VoIP Phone Systems
VoIP phone systems offer numerous advantages over traditional phone systems. One significant benefit is cost-effectiveness, as they generally require lower licensing fees and reduce the need for on-premise hardware, leading to cost savings on maintenance and support. VoIP solutions can also leverage the internet to offer advanced features, such as remote working capabilities, integrated video conferencing, live chat for business, low-cost international calls, and easy call routing configuration, enhancing overall productivity.
10 Reasons to Embrace IP PBX Technology
Ease of Installation & Configuration:
IP PBX is software-based, making it easier to install and configure than proprietary phone systems.
User-Friendly Management Interface:
IP PBX can be managed through a web-based configuration interface or a GUI, simplifying system maintenance.
Cost Savings on Call Charges:
Utilizing VoIP providers for long-distance and international calls leads to significant monthly savings.
Elimination of Phone Wiring:
IP PBX allows direct connection of IP phones to standard computer network ports, eliminating the need for phone wiring and simplifying extensions’ addition and movement.
Freedom from Vendor Lock-In:
IP PBXs are based on the open SIP standard, allowing the mixing and matching of SIP hardware or software phones with any SIP-based IP PBX, PSTN Gateway, or VoIP provider.
Scalability for Growing Businesses:
IP PBXs can easily handle a large number of phone lines and extensions, supporting business growth without expensive hardware additions.
Integration with Business Applications:
VoIP phone systems can integrate phone functions with business applications, improving customer service and productivity.
Triple the Features at Lower Costs:
IP PBXs offer a rich feature set, including auto attendant, voice mail, ring groups, and advanced reporting, at a lower cost than proprietary systems.
Embracing Hot Desking & Roaming:
IP PBXs allow easy hot desking and roaming, enabling employees to move offices or work from home with seamless call routing.
Enhanced Phone Usability:
IP PBXs provide a user-friendly GUI for performing advanced phone features, improving overall usability and providing better insights into phone system status.
The Future of Business Communications: Embracing IP PBX & VoIP
The future of business communications lies in embracing IP PBX and VoIP technologies. With their cost-effectiveness, advanced features, scalability, and integration capabilities, they are well-suited to meet the evolving communication needs of modern businesses. Organizations that adopt these technologies can expect improved productivity, streamlined operations, and enhanced customer experiences.
IP PBX phone systems have emerged as game-changers in the realm of business communications. With their ability to transmit voice over the internet, they offer cost savings, advanced features, and flexibility that traditional phone systems cannot match. Businesses that embrace these technologies can unlock their full potential, transforming the way they communicate and collaborate, and gaining a competitive edge in today’s dynamic business landscape. Please contact Cherry Berry UCM for your IP PBX Phone System