How Call Center Business in Pakistan is Evolving?
In today’s era of technological advancements, many countries are adopting call center technology to provide excellent customer service and earn a phenomenal reputation in the call center industry. Over the years, Pakistan has also entered into this business offering call center services and IT services around the globe to bring foreign revenue. Typically, Call Center Business in Pakistan has the potential to contribute billions of dollars to the country’s economy. At the same time, a report has indicated that significant growth has been observed in this rising sector over time. Thus, businesses around the globe are now considering this South Asian country as a prime location to outsource their services. Let’s explore more about different contact centre businesses working in the area.
Private Sector Improving Customer Support Through Call Centers
A significant number of private companies in Pakistan operate their call centers to bridge the gap between customers and businesses. Typically, these call centers primarily handle incoming calls as in inbound call centers mostly through local or UAN (Universal Access Number) phone numbers. Customers often access call center services to make requests, inquire about information, or resolve complaints. Still, most of the call centers do not offer advanced services due to a lack of awareness of advanced technology and processes. These companies usually hire fresh graduates on low salaries who later on leave the company for better opportunities. Hiring talented agents is becoming a challenge for call centers but Cherry Berry UCM has the solution to all of your problems.
Use of Call Center Technology by Large-Scale Businesses
There are many international organisations and large-scale companies in Pakistan that have developed sophisticated call centers. They offer both inbound and outbound calling services and support product sales. Nestle and Coca-Cola are marked organisations having call centers in Pakistan. Meanwhile, telecom and bank service providers mostly rely on call center services to make communication with customers easier. The main purpose of call center business in Pakistan is to keep the customers engaged with the services and offer them quality services. These businesses offer competitive salaries to their employees and the skills of agents are comparatively better than private or small-scale businesses.
Pakistan-Based In-House Call Centers for Global Clients
Many global or international companies are working in Pakistan with a focus on internal customers. Let’s take the example of a Pakistani national living in Australia and owning a hospital that employs over 200 staff members. All the IT inquiries or calls related processes are handled by Pakistani call center agents due to cheap labour availability and quality services. The main purpose of this type of call center is to engage with the customers and provide quality services by understanding the culture and goals of the company.
Enhance Sales with Outbound Call Centers
Through telemarketing campaigns, companies can easily reach their potential customers. Many businesses are earning more through outbound sales. Ovex and TRG are prominent names in the marketplace that hire agents to run different types of outbound campaigns. Some call center campaigns also check the market strength. Many companies outsource their call center operations to Pakistani call centers as they are cheaper and more reliable.
The Bottom Line
Indeed, the call center business in Pakistan is developing today with time. Moreover, companies are adopting technologies to streamline their call centers operations and maximise efficiency. With the help of call center software, companies can also enhance the efficiency of their agents and keep their customers engaged. If you are looking for a reliable call center service in Pakistan to efficiently manage your call-related operations, look no further. Cherry Berry UCM is a leading service provider in the area that can help you manage your both inbound and outbound calling operations.
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