Pay less. Get more from every customer interaction
Customer Support
Incoming calls. Outgoing conversations. Connected agents.
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Customer
02
Agent
03
Support
IVR
Caller navigation
CRM Integration
Connected systems
Analytics
Performance review
Power Dialers
Outbound activity
Notifications
Call transfers and agent updates
Pay Less And Get More
Cherryberry UCM offers customer-focused Call Center Services that complement your sales to generate profits and expand your business. We offer solutions you can trust and rely upon!
Productivity
Cost-effective
Improved Customer Experience
Manage large volumes of incoming and outgoing telephone calls by outsourcing these activities to improve customer service experience, build a professional image, enhance productivity, and reduce staffing and office space costs! Outsourcing dedicated call center services may lead your business to the next level so choose the best customer support hub for you with the assistance of Tech Bridge Consultancy!
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Boost Sales Opportunities
02
Optimum Utilisation of Resources
03
Automated Contact Centers
04
Real-Time & Historical Analytics
05
Task Management.
Call Center Services — We Offer Reliable Solutions
When customer agents of a company receive tons of calls during the day, it can make them overwhelmed and less productive. Cherryberry UCM offers Call Center Services to improve their customer experience and manage their service operations. This software facilitates important tasks for the company by assisting the call service agents and developing features, such as recording incoming and ongoing calls, monitoring calls, and routing. The features we offer are:
Navigate
Interactive Voice Response (IVR)
It helps the callers to decide which agent they need to get connected to. An IVR lets the dialers navigate through various options by dialing specified keys.
01
Caller
02
Keypad options
03
Agent
Learn
Call Recording
Recording calls proves helpful for training purposes and also increases customer satisfaction by boosting the team’s productivity
01
Conversation
02
Recording
03
Training
We Provide The Best Call Center Services
CRM Integrations
The Call Center Service we offer can integrate with UCM, CRM, ERP, and other systems already running
UCM
CRM
ERP
02.
Call Center Analytics
Analytic tools help to measure and track the progress to improve the team’s performance and able to make data-driven decisions
Measure
Track
Review
03.
Power Dialers
It automatically dials the saved phone numbers from a selected list of numbers. New calls only start when the current one ends
Selected list
Automatic dialing
Next call
04.
Notifications
You are automatically notified about updates, new calls transferred to you, and everything else that’s happening around
Updates
Transferred calls
Agent awareness
Save Time & Effort With Cherryberry UCM’s Call Center Service
Increase Customer Satisfaction
Lower wait times, knowledgeable agents, a simple phone tree, and other features improve the customer experience
Boost the Sales
When you don’t miss even a single call, you never lose an opportunity to turn calls into sales.
Cost-effective Solution
Cherryberry UCM offers the maximum features and functionalities of Call Center software at a reasonable price