Why is IP PBX for Hosted Service Providers Important?
Today, the tools that have been around for decades have transformed. Let’s take the example of the telephony system, an essential part of our routine lives, it has also evolved remarkably. Meanwhile, the public switched telephone network (PSTN) has also paved the way for the hosted IP PBX system for efficient business communication being the most dynamic, scalable, and innovative solution available. By understanding the significance of IP PBX for Hosted Service Providers, companies can enhance their internal and external business communication capabilities, productivity, and growth. Let’s explore how cloud services can transform your business communication.
What is IP PBX for Hosted Service Providers?
In the traditional setup, companies require wired phone systems or on-premises hardware to manage business communication. Today, hosted service providers allow to handle incoming and outgoing calls over the Internet providing greater scalability and flexibility for all-sized companies. IP PBX-hosted systems use cloud technology and consist of components such as routers, IP phones, and switches. Moreover, their collaborative work ensures effective voice and data communication using the internet. Another important beneficial aspect of hosted IP PBX is that they support remote teams so you can employ global talent. You can also connect all your remote teams and offices with a single phone system eliminating the need for separate phone systems for different branches.
Which Technology Works Behind the IP PBX System?
SIP Session Initiation Protocol) trunking is one of the important technologies that enable IP PBX to work. It is a signaling protocol that supports voice and video communication on IP networks. Businesses can communicate seamlessly through different devices and applications benefiting from a scalable and flexible communication infrastructure. Another important technology is VoIP which allows voice communication on the internet by converting analogue voice signals to digital ones. This technology enables businesses to initiate and receive phone calls on existing network connections.
Understanding The Difference Between Legacy & Hosted PBX
- On-Premises PBX: Legacy systems are deployed on a business location and give you full control of your business data. Companies should have appropriate infrastructure like devices, networks, and servers to facilitate its installation. These PBXs are suitable for large companies that have resources and infrastructure to run and manage on-premises PBX or want to ensure strict confidentiality and security of business data.
- Hosted/Cloud PBX: These terms are often used interchangeably but are slightly different. The cloud/hosted PBX per month pricing model is a cost-efficient solution. It lets your team collaborate and manage internal and external business communication from anywhere, anytime. In hosted PBX, all maintenance, upgrades, and calling operations are controlled by the hosted service provider’s location using internet protocol. Additionally, cloud PBX uses cloud computing technology to transmit voice and video data over the internet.
What are The Future Trends & Innovations in Cloud IP PBX?
Business communication evolves with increased communication needs. Hosted IP PBX systems are game-changing technology to improve business communication while its industrial impacts are set to continue with future innovations, trends, and technological advancements.
- AI is on the Rise: The integration of artificial intelligence in the hosted IP PBX industry has become a necessity today. This is because it has transformed how you communicate internally and externally through automated and personalised solutions. For example, chatbots can intelligently assist customers around the clock. Meanwhile, speech recognition tools can improve call routing and quality.
- Enhanced Mobility: Companies are increasingly shifting to mobile solutions due to growth in remote work. Even the hosted IP PBX solutions that facilitate mobile devices allow your remote teams to stay connected all the time. The technology is expected to increase the experience of mobile users through more advancement in mobile app development and smartphone integration.
- Unified Communication Solutions: Multi-channel communication such as voice, video, email, messaging, or live chat has become necessary for modern companies. Advanced IP PBX solutions can help streamline communication, improve collaboration, and increase productivity. In the future, the technology will likely offer more unified communication solutions to fulfill the unique needs of different industries.
- Improved Security: At present, security concerns are becoming more pressing especially due to business reliance on hosted IP PBX. This is because some companies consider legacy PBX systems more secure. Hosted service providers will offer enhanced security measures in the future to protect businesses from data breaches. Network monitoring, encryption, and multi-factor authentication are important security features expected from future IP PBX solutions.
How IP PBX Can Benefit Your Business?
1. Offer Advanced Features & Functionality
Hosted or cloud IP PBX has advanced features (video conferencing, IVR, voicemail-to-email, call queuing, and call recording) that improve communication efficiency. Moreover, businesses can add users and features as per their requirements. This way you don’t have to pay for the features you do not need, reducing overall costs.
2. No Need for an IT Team
You need a dedicated IT team to manage updates, upgrades, and maintenance of on-premises PBX systems. Additionally, it also requires your focus and attention beyond expenses. Thankfully, your hosted service provider manages all this on your business behalf so you don’t need to worry about maintenance issues.
3. Repetitive Revenue Streams & Competitive Edge
Hosted systems follow a subscription-based model so service providers can predict revenue and make long-term plans. Meanwhile, hosted service providers can differentiate themselves from competitors based on advanced solutions. For instance, many companies are switching to new technology so service providers can retain existing customers and attract new ones by offering an advanced communication infrastructure. Businesses can also outshine competitors by investing in advanced cloud PBX systems.
4. Improves Customer Satisfaction Levels
Hosted systems provide all the tools you need to enhance your customer service experience. For example, interactive voice response, call recording, call queuing and conference calling satisfy customers and promote collaboration. You can also add your features and functionalities instantly considering your business needs.
Closing Thoughts
Finally, companies are expected to experience great benefits from hosted IP PBX in the coming years. However, the decision to move to an advanced system is a strategic one that needs careful consideration. IP PBX for Hosted Service Providers can give you a competitive edge and enable companies to switch to the new setup without any hassle. If you are seeking a reliable service provider, don’t hesitate to contact CherryBerry UCM for expert assistance.
