Why Invest in Predictive Auto Dialer Technology?
Today, companies have many creative options to increase sales. Social media platforms have become ideal communication channels to engage customers and run targeted marketing campaigns. Meanwhile, SMS and live chat are also effective strategies for customer outreach and pursuing leads. Still, voice calling is a preferred and trustable communication channel to make outbound campaigns successful. However, manual dialling methods can overwhelm your agents therefore call centres need advanced systems and technologies to manage outbound campaign processes efficiently. Predictive Auto Dialer is one of the most common solutions to increase the performance of your outbound agents and increase conversion rates, let’s learn how.
What is a Predictive Auto Dialer System?
Predictive dialers are automatic dialling systems to make outbound calling processes easier. They are efficient solutions to increase your agent efficiency as the system starts calling the contacts before your sales agents end the previous call and intelligently predicts the agent’s availability for the next conversation. It has become a tool of choice in many call centres to improve productivity and reduce agent idle time. This system was designed in the late 1980s for telemarketing workflow and collecting overdue payments. Now, it helps agents in lead generation and boosts conversion rates by connecting them with maximum prospects.
How Does Predictive Dialling Technology Work?
The dialer dials multiple contact numbers from the provided list together and connects the attended call to the available sales agent. The main aim of predictive dialling is to reach maximum contacts without human effort. Here is how this technology works:
- Firstly, agents feed a list of leads into the dialer then the system calls multiple numbers at once. It contains an answering machine detector therefore the dialer automatically filters busy tones and answering machines and skips such calls.
- When actual or live persons pick up the call, they are automatically routed to many sales reps together. The dialer determines the availability and assigns the call to the most available agent.
- While your sales reps are busy on different calls, the smart algorithm in the dialer figures out the agent’s availability for the call. The system dials the next call and gets the connected call ready to assign.
- In case your sales or marketing agents need extra seconds to take the next call, the dialer keeps the recipient engaged with automated recording till the agent is available.
What are the Advantages of Predictive Dialer For Your Business?
1. Increases Business Sales & Productivity Reducing Idle Time
As the predictive dialer determines the call duration using an algorithm, it assigns calls instantly as the agent ends the previous call. This way, your agents can manage more sales calls in competitive conditions. Meanwhile, the system automates the dialling process lowering repetitive work and increasing agent efficiency. You can make multiple calls at once which lowers your agent’s idle time and increases talk time. Answering maximum outbound calls increases the likelihood of converting more leads at the end of each shift which boosts your sales and productivity.
2. Improves Lead Generation & Customer Service
These dialers are powerful tools to generate maximum business leads. Your teams can give more attention to prospects to convert them into paying customers. They can collect lead information through self-service options and generate new and qualifying leads to increase call connections. Moreover, you can import contacts from different sources to streamline lead generation and boost conversion rates. In addition, the predictive dialer allows for managing a high volume of calls without human errors. Agents can also schedule callbacks at convenient times to make their campaigns successful.
3. Reduce Operational Costs
Another benefit of a predictive dialling system is that it is the less expensive solution because it can work on existing computer networks. Companies don’t need to buy any hardware, especially for cloud-based predictive dialers. Meanwhile, you can handle calls with fewer agents which lowers your business’s operational cost. They can connect with maximum prospects and customers in a short time. The dialer also reduces your overall expenses by automating the dialling process and connecting only live calls saving money on phone calls. Companies can monitor their teams and campaign performance by evaluating call recordings.
The Bottom Line
Efficient time management is essential in call centres to achieve outbound campaign goals. A cloud-based Predictive Auto Dialer can drastically reduce your sales agent’s call processing time and enable them to place and answer calls whenever, wherever required. The smart algorithm in the predictive dialer improves the dialling rate and overall business performance. Due to its ability to filter unproductive numbers, the system increases the call connect rate, reduces agent idle time, increases talk time and boosts conversions. If you want to customize every aspect of your outbound call centre operations and increase agent efficiency, contact CherryBerry UCM to run all outbound campaign processes smoothly.
